Answers at All Stages

No matter where they are in their employee journey – from onboarding to skill building to offboarding - today’s employees expect that they can find the HR information they need for that stage and solve problems on their own.

Further, 60-70% of HR professionals’ time is spent on repetitive transactional activities. In both cases, the right answer might be found in the knowledge base, a previous request, a chat stream, an email, or policy document on a shared drive.

Being able to deliver the right resolution into your employees’ hands – no matter where that answer resides – helps improve employee satisfaction and increase HR productivity

BENEFITS

Attivio’s Elevate HR, built specifically to integrate with ServiceNow, helps you achieve tangible results:

Consumerize employee experiences
Unify knowledge sources, deliver more relevant answers, increase employee proficiency, and consumerize how you deliver HR services, creating an effortless, modern experience your employees will use and love.
Reduce turnaround time on employee questions
The right answer is paired to a question automatically, so employees using self service and HR staff spend less time hunting for information. The result? Decreased turnaround time across all types of issues.
Improve employee satisfaction and productivity
Downtime is costly in terms of both employee productivity and job satisfaction. Empowering staff to solve issues on their own results in marked improvement in both. Make this experience effortless and rewarding for employees by employing AI technologies to continuously improve query results.