KNOW YOUR CUSTOMER
KNOW YOUR CUSTOMER
What if you could empower your support agents with a complete view of the customer’s experience across channels – support tickets, email, chat, social media, etc.? Would that enable your support reps to deliver an outstanding customer experience?
By giving customer-facing teams immediate access to all information relevant to a customer, case, or situation, you eliminate time-consuming hunt-and-peck and ensure higher quality customer-facing interactions.
Our customer Cisco supports their reps with easy-access information about their solutions and customers. Cisco SalesConnect has become a single source of truth for sales enablement content across departments, source systems, and product lines, and has driven significant sales productivity gains.
ACCELERATE TIME TO RESOLUTION
ACCELERATE TIME TO RESOLUTION
In our personal lives, we use technology to deliver information at a voice command or a click. Alexa, what’s the weather forecast today? Siri, where’s the closest gas station? Google, find me a Thai restaurant near the office.
Wouldn’t it be amazing if you could have the ease of use of Alexa, Siri, and Google in your customer support systems? Attivio, find me all of the maintenance notes and sensor data for this engine component. Show me the call logs, products, and upgrades related to this customer.
The Attivio Platform combines self-learning technologies, such as natural language processing, text analytics, and machine learning to deliver a powerful search and discovery experience. With an automated information delivery system working behind the scenes, you can accelerate time to resolution.
GET PROACTIVE RECOMMENDATIONS
GET PROACTIVE RECOMMENDATIONS
When customer-facing employees are working a case or offering services, they need easy access to the most relevant information. The better their insights, the better the customer experience.
With advanced machine learning techniques, Attivio recognizes search trends and patterns. This helps Attivio:
- Deliver highly relevant search results
- Proactively serve up recommendations, even without a request.
Attivio harnesses context and user behavior to proactively alert workers with critical new information and recommendations that help them deliver superior customer service. Context is everything.
