Cognitive Search for Customer Support

Attivio’s customer support solutions give a comprehensive view of your customer’s interactions with your company by leveraging AI capabilities, such as machine learning, natural language processing, and text analytics, to deliver the best answers, faster.

Even better, the system gets smarter over time. Attivio trains the system to arm support agents and sales reps with the best answers, and these answers can change as products, knowledge, and the way you resolve issues evolve over time. Attivio continually processes all this information, and offers the best path.

Attivio offers customer support solutions for all scenarios:

  • Contact Centers. Empower your support agents with a complete view of the customer’s experience across channels – support tickets, email, chat, social media, CRM – so they can accelerate the time to resolution.
  • Self-Service Support. Increase customer satisfaction with AI-powered search to drive a highly relevant and personalized self-service experience.
  • Preventive Maintenance. Deliver support for complex product offerings in a consistent and cost-effective manner.

Whether your customer support is automated, online, or through service reps, providing answers quickly is the key to increasing satisfaction and reducing churn.

See a Demo of the Attivio Cognitive Search & Insight Platform

Attivio maintains a team of experienced and friendly Solution Architects, who routinely advise and assist organizations developing their Attivio solutions.

Customer Support Resources