Intelligent Answers and Insights

For Customer Support

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Cisco Case Study

Our customer Cisco supports their reps with easy-access information about their solutions and customers.

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Attivio Customer Support Solution Brief

Download the solution brief to learn how cognitive search delivers outstanding customer support experiences.

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Why You Need Cognitive Search to Scale and Optimize Customer Support

Learn how cognitive search powers cost-effective support and streamlined customer experiences.

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Cognitive Search for Customer Support

Learn how cognitive solutions give you the power to deliver outstanding customer experiences.

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AI-Powered Search for Customer Support

Improve CSAT by empowering customers and agents with timely, relevant answers, at every interaction, using Attivio's Intelligent Answers and Insights. Our solution leverages AI capabilities, such as machine learning, natural language processing, and text analytics, to deliver the best answers, faster.

Even better, the system gets smarter over time. Attivio trains the system to arm support agents and sales reps with the best answers, and these answers can change as products, knowledge, and the way you resolve issues evolve over time. Attivio continually processes all this information, and offers the best path.

Attivio offers customer support solutions for all scenarios:

  • Agent Assistance. Empower your support agents with the Next Best Action, within the context of their currnet workflow and a complete view of the customer’s experience across channels – support tickets, email, chat, social media, CRM – so they can accelerate the time to resolution.
  • Self-Service Support. Increase customer satisfaction with AI-powered search to drive a highly relevant and personalized self-service experience.
  • Preventive Maintenance. Deliver proactive support for complex product offerings in a consistent and cost-effective manner.

Whether your customer support is self-directed, automated, online, or through service reps, providing answers quickly is the key to increasing satisfaction, improving deflection, and decreasing mean time to resolution (MTTR).

Customer Support Resources

5-Minute Guide

AI-Powered Search for Customer Support

Whether it’s through a contact center or self-service web portal, the support function is often where customers engage with your company. Download the 5-Minute Guide to AI-Powered Search for Customer Support to learn how cognitive solutions give you the power to deliver outstanding customer experiences.

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eBook

Why You Need Cognitive Search to Scale and Optimize Customer Support

Are you spending a lot of money to deliver a mediocre customer experience? Get the eBook Why You Need Cognitive Search to Scale and Optimize Customer Support to learn how cognitive search powers cost-effective support and streamlined customer experiences.

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5-Minute Guide

The Path to AI-Powered Search

Download Attivio’s 5-Minute Guide on The Path to AI-Powered Search for a quick, conversational review of how search is evolving to be more cognitive. If your search experience needs to regain its greatness, to empower and delight your search stakeholders, this guide will help you frame the right conversations.

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Report

The Forrester Wave™: Cognitive Search 2019

Attivio was selected a leader among the 12 vendors in The Forrester Wave™: Cognitive Search, Q2 2019. Attivio was given the highest possible scores in 14 of the 24 criteria, including deployment, scalability, intent, tuning, connectors, solution roadmap, and customer service.

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Case Study

Cisco SalesConnect Case Study

Cisco improved productivity of its fields sales teams with an intelligent search solution that delivers the right product content for their customer’s context.

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Solution Brief

Customer Support

The Attivio solution for customer support gives a comprehensive view of your customer information and their interactions with your company. Download the solution brief to learn how cognitive search delivers outstanding customer support experiences.

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