- Use case
- Customer Support
- Unified Digital Workplace
- Employee Support
- Risk Avoidance
- Enterprise Search Replacement
- Use case
Modernize Your IT Support Experiences
Google, Apple, Amazon, and other consumer services have set new standards for how employees expect to engage with your organization. Increasingly this means self-service. To keep pace, IT organizations must transform to empower employees to solve issues on their own.
Employing AI technologies like machine learning, natural language processing, and text analytics, Attivio easily and securely unifies all sources of knowledge in your organization and makes answers readily available when and where emplyees need them.
With Attivio you can:
Improve the relevancy of answers delivered to employees via your self-service portal, by drawing on the best answers from across your organization and automatically learning over time
Increase the proficiency of all your IT fulfillers by delivering precise answers to tickets immediately and in the context of their existing workflows
Immediately remedy gaps in your knowledge base using intelligent gap identification and automatic content generation capabilities