- Use case
- Customer Support
- Unified Digital Workplace
- Employee Support
- Risk Avoidance
- Enterprise Search Replacement
- Use case
Increase CSAT by Solving Problems Faster
By 2020, customer experience will replace product and price as the key differentiator a company has over its competition. As the front line delivering support to customers, a lot is riding on your ability to be successful. Delivering the right answer quickly is a key part of keeping customers happy.
Whether you're looking to empower customers through better self service, improve agent productivity & effectiveness, or both, Attivio helps you deliver world-class support that keeps customers satisfied and sets you apart from the competition.
With Attivio you can:
Improve the relevancy of answers delivered to customers via your self-service portal, by drawing on the best answers from across your organization and automatically learning over time
Increase the proficiency of all your agents by delivering precise answers to tickets immediately and in the context of their existing workflows
Immediately remedy gaps in your knowledge base using intelligent gap identification and automatic content generation capabilities