Attivio and INRY Partner to Bring AI-Powered Answers & Insights to the ServiceNow® Ecosystem

Alliance helps companies using ServiceNow® apply AI, Machine Learning, and NLP to mission-critical workflows in ITSM, Customer Service, and GRC

Boston, MA, May 2, 2019 – Attivio, the leading provider of AI-powered answers and insights, and developer of Elevate™ for ServiceNow®, announced that it has formed a partnership with INRY (Integrhythm Inc.), a leading ServiceNow® Implementation Partner. Together, the companies will help organizations transform their employee and customer experiences and risk avoidance practices by providing timely and relevant AI-driven answers and recommendations from across the enterprise directly into ServiceNow®.

“Our clients have been asking for ways to enhance their workflows with AI, and I’m delighted that we now have a comprehensive offer for them,” said Tim Wells, VP Strategy and Sales, INRY. “We look forward to working with Attivio on this important initiative for customers.”

Together, INRY and Attivio will help companies:

  1. Transform Employee Experiences – To attract, hire, train, and retain the right talent, companies must deliver modern working experiences. Employees expect speed and accuracy when seeking answers to questions or resolutions to issues. AI-powered answers and insights deliver on this expectation within established tools like ServiceNow®.
  2. Deliver the Best Customer Experiences – To provide the best customer experience, companies need to provide information both quickly and accurately. By applying AI and machine learning to self-service and agent experiences, call deflection increases while MTTR decreases.
  3. Mitigate Risk Across Various Functions – There are more threats to companies today than ever before. This partnership helps companies collect, consolidate, and transform structured and unstructured information into actionable protection.

“Our partnership with INRY accelerates the realization of clients’ ServiceNow® roadmaps; particularly as it relates to enriching employee and customer experiences with AI and machine learning,” said Stephen Baker, CEO, Attivio. “We’re excited to work together to help companies positively impact their KPIs around call deflection, MTTR, and risk avoidance.”

Attivio and INRY are both exhibiting at Knowledge19, the ServiceNow® user conference, from May 6-9 in Las Vegas. To learn more, visit Attivio at booth 425 and INRY at booth 1018.

About Attivio
The choice of mid-and large-sized organizations for over a decade, Attivio delivers AI-powered answers and insights that enable companies to answer the most complex questions asked by their employees, customers, and support teams. Using AI technologies like Machine Learning, Natural Language Processing, and Text Analytics, Attivio helps companies increase call deflection, improve self-service success, and decrease mean time to resolution. To learn more about Attivio, visit www.attivio.com.

Attivio Contact: Allyson Barr, abarr@attivio.com

About INRY
INRY helps organizations build an Intelligent Rhythm of Work. We enable our clients to transform their work with faster implementation and effective adoption of ServiceNow® solutions. We bring a consultative approach and extensive ServiceNow expertise to help our clients transform HR, Customer Service, Security, Governance, Risk and Compliance, and IT. We work with mid and large organizations to deliver Efficient Agile Secure Experiences (EASE).

INRY Contact: Tim Wells, tim.wells@inry.com