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On Beyond Sharepoint
Ever heard employees complaining, "I can't find what I'm looking for"? And, is there a false hope that information is reliably stored in Sharepoint?
If you're like most enterprises, content and the critical answers therein end up strewn across a myriad of repositories, housed in both structured and unstructured formats. When this data is hidden from those who need it, important metrics suffer, from eNPS to productivity, and even customer satisfaction.
Intelligent Answers and Insights Become the focus of Customer Support
In Gartner's Predicts 2019: CRM Customer Service and Support, the first "Key Finding" states that the use of AI and machine learning across channels allows organizations to gain better insights, increase self-service and improve productivity.
In the same study, the first "Recommendation" to application leaders is to plan on augmenting employees with AI, seeking a balance between productivity benefits for the organization and benefits for customers and employees.
How AI Technology Helps Make Customer Interactions
Do you wish there was a more simplified way to deal with the enormous amounts of information coming into customer service? Is there a way your organization can build stronger customer inteactions? Download Attivio's whitepaper Found in Translatiion: How AI technology helps make the most of your Customer interactions. Learn how AI technology can enhance your overall customer experience.
Accelerating the Insight-Innovation Cycle
Wondering how you can out-innovate your competition? Attivio’s white paper, Accelerating the Insight-Innovation Cycle, reviews three critical imperatives for inspiring innovation and of how cognitive search can fuel a transformation. From timely data access to holistic correlation, this white paper explains how capabilities such as machine learning, natural language processing, and text analytics can reduce time-to-innovation dramatically.
The Cognitive Step - How Search Will Improve
Download Attivio’s The Cognitive Step – How Search Will Improve for a comprehensive review of how search is evolving to be more cognitive. Learn how and why technologies as machine learning, text analytics, and natural language processing make the cognitive search revolution certain.