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8 Reasons Why Machine Learning Matters for Search
You may ask yourself, what exactly does machine learning do when it comes to search? Does it actually matter? Is it worth my time and money?
Let's take a look at how and why Attivio's Machine Learning imrpoves the enterprise search experience.
Improving Customer Support for a Global Aircraft Manufacturer
In the Customer Care Center at a leading aircraft manufacturer, the main KPI is Aircraft on the Ground (AOG). Two critical metrics that the Customer Care Center monitors closely and strives to improve are the average time to resolve an AOG issue and the number of AOG events. The customer uses the Attivio Platform to mine two primary streams of information that can influence these metrics.
On Beyond Sharepoint
Ever heard employees complaining, "I can't find what I'm looking for"? And, is there a false hope that information is reliably stored in Sharepoint?
If you're like most enterprises, content and the critical answers therein end up strewn across a myriad of repositories, housed in both structured and unstructured formats. When this data is hidden from those who need it, important metrics suffer, from eNPS to productivity, and even customer satisfaction.