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Enrich ServiceNow® with AI
This webinar, featuring Attivio’s Dorit Zilbershot, Chief Product Officer, will discuss the current state of ServiceNow® search and how AI technologies like machine learning and NLP combined with analytics and data unification can transform that way you, your employees and customers experience ServiceNow. Learn more about Attivio’s Elevate™ for ServiceNow®, see the demo, and bring your questions for the Q&A.
A Practical Guide for Machine Learning Success
The term machine learning (ML) is everywhere these days, and more and more companies are allocating budget for machine learning initiatives. At the same time, however, support leaders are struggling to understand what exactly machine learning is, what it does, and how it can help them. Are you facing these questions, too? This webinar will give you the answers you need to apply machine learning to your support functions and to experience results quickly. In this 45-minute Q&A session, Attivio’s Chief Product Officer, Dorit Zilbershot, and TSIA’s distinguished VP, Technology Research, John Ragsdale, will have a candid discussion about how to harness the power of machine learning to deliver on its promise.
Natural Language Understanding 101
With the rise of conversational interfaces and chatbots using this technology, becoming familiar with the basics of NLU and understanding what it does is critical. Join Zuzana Giertlova, solutions architect at Attivio, and resident NLU expert, for a crash course in NLU.
Dramatically Improve CX using Machine Learning Based Relevancy
Leveraging machine learning based relevancy, and content unification, can expedite customers' efforts in seeking answers. Join us on Wednesday, 4/24 to see how the Attivio platform is being used to deliver better customer support and help customers find the information they need.
Identifying and Addressing Knowledge Gaps
Identifying and addressing knowledge gaps is a problem that companies of all sizes struggle with. The solution to this problem resides in understanding two aspects: 1. Identify your knowledge gaps 2. Now that you know where the problem is, how do you close this gap and provide an answer to every question Attivio’s, Dorit Zilbershot will dig into the issue of knowledge gaps and demonstrate how Attivio’s platform is being used by customers to identify and address holes in organizational knowledge.
Extreme Call Deflection with Intelligent Search
Intelligent search solutions make good on the promise of self-service, and enable companies to achieve the outcomes they expect around deflecting calls into the call center. This 30-minute webinar will discuss the critical requirements for an Intelligent Search-powered self-service solution that enables companies to dramatically reduce MTTR and increase call deflection in measurable and meaningful ways. A demo will accompany this discussion.
Elevate Your IT Service Management in 2019
During this session, we’ll dive deep into the capabilities of Attivio’s Elevate ITSM and show you how you can - - Deflect calls from your IT help desk, using intelligent self-service - Decrease MTTR of incidents and increase help desk productivity - Increase employee satisfaction, by decreasing the friction around IT services. Elevate ITSM is powered by AI technologies like machine learning, natural language processing, and text analytics, and tightly integrated with ServiceNow Platform. Register Now >>>