Elevate Documentation

Elevate Documentation

Attivio's Elevate is available from the ServiceNow Store. Search the store for "Elevate by Attivio".

Elevate ITSM

Helps you modernize your IT service management. Solve internal IT problems faster, increase employee satisfaction, and improve helpdesk agent productivity by delivering more precise answers via your self-service portal and by rapidly arming your IT fulfillers with the information they need to quickly solve problems, right from their existing ServiceNow workflows.

Elevate CSM

Helps you increase customer satisfaction and solve problems faster. Realize the promise of self-service support by delivering more precise answers via your self-service portal or by directly assisting agents with recommended content and next best actions right from within the ServiceNow interface. 

Elevate HR

Helps you consumerize your HR experiences. Enable your employees to quickly find key HR information where and when they need, improving employee satisfaction and freeing up HR professionals to focus on strategic initiatives rather than spending their valuable time fielding routine queries.

Elevate Connector

The Elevate Connector enables the unification of ServiceNow information across various modules and tables, so it can be immediately available in search. It also allows content from external sources such as Sharepoint, Box, file shares, Google Drive, and more to be integrated with ServiceNow content. This gives your users access to the most relevant content, no matter where it resides in the organization. 

 

In order to request a trial for a specific app, click:

Once your trial request is processed, you will receive an email with information needed to install and configure Elevate in a few simple steps. The apps will then be available to install on the System Applications > Applications > Downloads screen in ServiceNow.

What Next?

  • Once your trial request is approved and you've received your activation email, see Elevate Installation to get started.