Attivio’s Elevate ITSM empowers employees and IT fulfillers with timely, relevant answers at every interaction so you can improve IT agility, increase call deflection, and decrease MTTR. The solution unites all sources of corporate knowledge and IT support channel analytics under one intelligent, always-learning experience, to deliver precise resolutions to any issue, problem, or ticket, across all interactions.
See Elevate ITSM Installation for how to get up and running.
In addition to the common connectors, ITSM includes the following connectors:
- Incident Categories
- Incidents (including comments, work notes and attachments)
- Problems (including comments, work notes and attachments)