Elevate Documentation

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Attivio’s Elevate CSM helps you increase customer satisfaction and solve problems faster, by delivering more precise answers via your self-service portal or by directly assisting agents. Attivio’s Elevate CSM is powered by AI technologies such as machine learning, natural language processing (NLP), and text analytics, and tightly integrated with ServiceNow.

  

Getting Started

See Elevate CSM Installation for how to get up and running.

Connectors

In addition to the common connectors, CSM includes the following connectors:

  • Accounts
  • Cases

What's Next?