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Elevate™ ITSM for ServiceNow®
Deliver a Modern IT Service Experience
The Right Resolutions, Right Now
Today's employees are well-versed in consumer services that let them find information, transact business, and solve problems on their own. Increasingly, they expect that the standards set by Google, Apple, and Amazon will be available to them when seeking IT support in the workplace.
Being able to deliver the right resolution into your employees' and IT fulfillers' hands - no matter where that answer resides -helps drive down MTTR and improve employee satisfaction.
Elevate ITSM helps to maximize your ServiceNow investment by connecting to any data source, unifying disparate data throughout the enterprise so you can provide answers to questions, not just a list of results. Integrate ServiceNow information with sources such as SharePoint, Box, Google Drive, file shares, and more, accessing knowledge wherever it resides.
A Fast, Simple, and Easy Solution
Elevate ITSM is a ServiceNow certified application available for download in the SN store and immediately unifies your SN knowledge and external data sources. Elevate is a secure and simple solution that delivers value to all stages of IT service management.
AI Technologies to Make ServiceNow Search Simply Work
Elevate ITSM, powered by AI technologies like machine learning, natural language processing, and text analytics, delivers an enhanced search experience allowing users to get more ROI out of their current ServiceNow implementation while they solve internal IT problems more quickly and efficiently. Elevate unlocks the ability to unify siloed data sources, allowing easy access to the most relevant knowledge right from ServiceNow, transforming how you enable employees to find answers themselves and empower the helpdesk with relevant resolutions.
Empower employees and helpdesk agents with:
AI Relevancy and Recommended Resolutions
Machine Learning to learn and improve with every interaction
NLP/NLU to understand both the data and the questions
Improved operational efficiencies through analytics
Modernize IT Service Management
Consolidate information sources, deliver more relevant answers, increase agent proficiency, and consumerize how you deliver IT support, creating a modern, effortless IT service experience your employees will use and love.
Reduce Internal IT MTTR
The right resolution is paired to an issue automatically, so employees using self service and IT fulfillers spend less time hunting for information. The result? Decreased MTTR across all types of issues.
Improve Employee Satisfaction & Productivity
Empowering employees to solve issues on their own results in marked improvement in both productivity and job satisfaction. Make this experience effortless and rewarding for employees by employing AI technologies to continuously improve query results.
Elevate™ for ServiceNow is available for download from the ServiceNow store.
Request a free 30-day trial!