A 5-Minute Guide to Self Service: Going Beyond the FAQ

5-Minute Guide to Self Service: Going Beyond the FAQ

When they need support, today’s consumers look first to self service. The preferred option for as many as 75% of people searching for an answer, self service meets consumers’ “need for speed” and desire for independence.  

Yet for too many companies, self service means a long FAQ, a slow knowledge base search, or a fragmented crawl through multiple information sources.

Download the 5-Minute Guide: Beyond the FAQ to learn how Attivio’s AI-powered answers and insights are improving companies’ self serve experience by unifying disparate data sources, identifying gaps in knowledge, continuously improving the experience with machine learning, and staying one step ahead with recommended next best actions.