June 6, 2018

    Attivio Hackathon Commences Today!

    From now through the rest of the week, a significant portion of the Attivio team will be engaged in a hackathon and we can’t wait to see the outcome! The task is aggressive - to use our platform to create a customer support application that: Marries a variety of sources, such as support tickets, documentation, and customer information Delive..
    June 4, 2018

    Join Attivo at Boston TechJam 2018

    It’s great to be in tech in Boston. With great schools developing talent and an ecosystem dedicated to supporting tech growth and success, the scene thrives. And nowhere is that more evident than at the annual Boston TechJam, the city’s biggest tech party festival and a time when we all come together to celebrate and accelerate our leading position in te..
    May 23, 2018

    In Customer Support, Every Minute Matters

    This article first appeared on KMWorld (gated).  Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases,..
    May 15, 2018

    Beyond the Chatbot: How AI Can Turn On Your Customer Support

    With customer support & service at the forefront of the brand battle, it's no wonder that companies are turning to artificial intelligence (AI), such as a chatbot, for help. The customer churn caused by poor customer service is $62 billion problem, so finding ways to speed response time is no small matter. On CMS Wire, David Roe took a look at "10 W..
    May 8, 2018

    [Infographic] Millennials Expect More from Customer Support

    By 2020 Millennials are projected to comprise more than half of the modern workforce. And with a greater presence will come greater influence, including pushing for greater diversity and inclusion, choosing work with a purpose, and demanding more flexibility in where and when they work. As consumers, Millennials will also be a catalyst for changes in ho..
    May 1, 2018

    The AI that Isn't Taking Your Job

    One of the biggest fears with the coming world of artificial intelligence and automation is the loss of jobs. It's a logical fear, as automation often brings with it visions of humans becoming part of the machine itself, or worse: those machines taking over for humans. But over history such fears have proven unfounded. Each technological advancement acc..
    April 26, 2018

    [Infographic] AI-Powered Search for Customer Support

    Your customers have multiple channels by which they can seek support for issues, problems, and questions. This could be self-service through an online portal, via social media or online chat, or through more traditional means like phone and email. In recent reports, 70% of consumers prefer to resolve problems and issues via self-service; however, 65% of self..
    April 16, 2018

    Attivio Product News: Version 5.5.1 Offering Better Text Extraction

     We're excited to share the latest updates and enhancements to the Attivio platform with you today. Version 5.5.1 incorporates updates to existing features (like text extraction) and capabilities in the interest of ongoing improvements. There's a little something for everyone in this release! SDK ImprovementsFirst, we've updated our SDK to incorpor..
    April 9, 2018

    AI Milestone: Happy (belated) Birthday, HAL!

    When we conducted our survey of top AI in the movies, we didn't include HAL 9000. You may think it's an oversight, but really it's that HAL is such an icon that it would be almost unfair for any other AI to compete.  HAL's legacy is more than just as a movie icon, but one that influenced technology, and our reaction to it, since 2001: A Space Odyssey de..


    Gartner Magic Quadrant for Insight Engines 2019
    Attivio was recognized for our completeness in vision and ability to execute.