June 19, 2018

    Attivio takes on the J.P. Morgan Corporate Challenge

    On Thursday evening, 10 Attivio employees will be representing the company in the J.P. Morgan Corporate Challenge in Boston.More than 9,000 participants will run this year's 3.5-mile race, which starts at the Boston Common, and makes its way down Comm Ave and back. Proceeds from the event benefit the Boston Children's Hospital.  The Attivio ra..
    June 13, 2018

    The Broken Promises of Federated Search

    Some time ago, people looking for answers to solve business problems realized that the information they sought resided in different places. It could have been in a file system, on an intranet, on the web, or in a proprietary database associated with a specific line-of-business application. What could be done to make sure employees and customers had a way to ..
    June 6, 2018

    Attivio Hackathon Commences Today!

    From now through the rest of the week, a significant portion of the Attivio team will be engaged in a hackathon and we can’t wait to see the outcome! The task is aggressive - to use our platform to create a customer support application that: Marries a variety of sources, such as support tickets, documentation, and customer information Delive..
    June 4, 2018

    Join Attivo at Boston TechJam 2018

    It’s great to be in tech in Boston. With great schools developing talent and an ecosystem dedicated to supporting tech growth and success, the scene thrives. And nowhere is that more evident than at the annual Boston TechJam, the city’s biggest tech party festival and a time when we all come together to celebrate and accelerate our leading position in te..
    May 23, 2018

    In Customer Support, Every Minute Matters

    This article first appeared on KMWorld (gated).  Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases,..
    May 15, 2018

    Beyond the Chatbot: How AI Can Turn On Your Customer Support

    With customer support & service at the forefront of the brand battle, it's no wonder that companies are turning to artificial intelligence (AI), such as a chatbot, for help. The customer churn caused by poor customer service is $62 billion problem, so finding ways to speed response time is no small matter. On CMS Wire, David Roe took a look at "10 W..
    May 8, 2018

    [Infographic] Millennials Expect More from Customer Support

    By 2020 Millennials are projected to comprise more than half of the modern workforce. And with a greater presence will come greater influence, including pushing for greater diversity and inclusion, choosing work with a purpose, and demanding more flexibility in where and when they work. As consumers, Millennials will also be a catalyst for changes in ho..
    May 1, 2018

    The AI that Isn't Taking Your Job

    One of the biggest fears with the coming world of artificial intelligence and automation is the loss of jobs. It's a logical fear, as automation often brings with it visions of humans becoming part of the machine itself, or worse: those machines taking over for humans. But over history such fears have proven unfounded. Each technological advancement acc..
    April 26, 2018

    [Infographic] AI-Powered Search for Customer Support

    Your customers have multiple channels by which they can seek support for issues, problems, and questions. This could be self-service through an online portal, via social media or online chat, or through more traditional means like phone and email. In recent reports, 70% of consumers prefer to resolve problems and issues via self-service; however, 65% of self..


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