Gartner Magic Quadrant for Insight Engines 2019
Attivio was recognized for our completeness in vision and ability to execute.
July 24, 2018
What is Artificial Intelligence? Making Search Smarter
What is artificial intelligence (AI)? The concept of AI has been around for so long that most of us have a good high-level understanding of just what artificial intelligence is: it’s the technology that makes it possible for computers to act and react like humans. And most of us also understand that AI is becoming more and more intelligent, and seemingly l..
July 17, 2018
How to make the most out of your customer support interactions
There are plenty of reasons why you want to keep you customers happy: Happy customers make great “brand ambassadors.” The cost of attracting a new customer is higher than retaining an existing one. Today’s social media makes it possible for an unhappy customer to do harm in the marketplace. Etc. When it comes to keeping your customers happy,..
July 12, 2018
Artificial Intelligence is Revolutionizing Life Sciences
Although artificial intelligence (AI) draws a lot of attention in the consumer engagement space, it’s also poised to make a dramatic impact in life sciences. AI for life sciences is becoming particularly relevant due to several trends that are converging and bring new challenges and opportunities for which AI technologies are ideally suited. These trends i..
June 26, 2018
How Customer Experience will Save Your Brand
In a world in which anyone can order any product at any time with just the click of a mouse, the once dominant differentiators of price and product are quickly disappearing. In fact, it’s predicted that in just two years, customer experience will become the key competitive advantage for any organization, no matter the product or service. In other words, br..
June 19, 2018
Attivio takes on the J.P. Morgan Corporate Challenge
On Thursday evening, 10 Attivio employees will be representing the company in the J.P. Morgan Corporate Challenge in Boston.More than 9,000 participants will run this year's 3.5-mile race, which starts at the Boston Common, and makes its way down Comm Ave and back. Proceeds from the event benefit the Boston Children's Hospital. The Attivio ra..
June 13, 2018
The Broken Promises of Federated Search
Some time ago, people looking for answers to solve business problems realized that the information they sought resided in different places. It could have been in a file system, on an intranet, on the web, or in a proprietary database associated with a specific line-of-business application. What could be done to make sure employees and customers had a way to ..
June 6, 2018
Attivio Hackathon Commences Today!
From now through the rest of the week, a significant portion of the Attivio team will be engaged in a hackathon and we can’t wait to see the outcome! The task is aggressive - to use our platform to create a customer support application that: Marries a variety of sources, such as support tickets, documentation, and customer information Delive..
June 4, 2018
Join Attivo at Boston TechJam 2018
It’s great to be in tech in Boston. With great schools developing talent and an ecosystem dedicated to supporting tech growth and success, the scene thrives. And nowhere is that more evident than at the annual Boston TechJam, the city’s biggest tech party festival and a time when we all come together to celebrate and accelerate our leading position in te..
May 23, 2018
In Customer Support, Every Minute Matters
This article first appeared on KMWorld (gated). Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases,..