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    November 15, 2018

    Elevate Achieves Bronze Certification; Reflections from Now Summit

    It’s been a whirlwind couple of weeks around Attivio’s latest offering, the Elevate apps for ServiceNow:  the entire suite of applications is now certified and available in the ServiceNow Store, and a core group of our Elevate team participated in the Now Summit in New York City. Certification of the apps means Attivio has achieved Bronze par..
    November 13, 2018

    KMWorld 2018: Knowledge Management – Look How You’ve Grown!

    KMWorld 2018 in Washington, DC concluded last week. Since the event combines attendees registered for the Enterprise Search & Discovery, Taxonomy Boot Camp, Text Analytics Forum, and Office 365 Symposium sub-conferences, co-located exhibitors hear an interesting mix of challenges and views related to knowledge management. Not surprising, some attendees a..
    November 9, 2018

    4 Digital Tools Modern Support Organizations Need

    The world is flat. Not literally, of course, but in terms of how teams communicate with one another, stay on task, and reach shared goals. Today’s digital workplace connects people so seamlessly that previously enormous obstacles like physical distance and time zones are practically inconsequential. Innovations in technology have advanced all aspects of an..
    October 31, 2018

    [Infographic] Frank, the CS Monster

    Meet Frank. He's your average customer support monster. A true mash-up of different systems, platforms and data silos that support reps interact with every day. Even though Frank is a monster, he doesn't have to be scary.Attivio can help you unify all your sources of data and knowledge into a single, accessible and actionable beauty. Happy Halloween!..
    October 24, 2018

    Attivio gets involved in the Entrepreneur Games

    Tug of war, basketball, Dance Dance Revolution are not usually what we do on a typical Thursday. But last week Attiivians got to be kids for a day and play in the Build Entrepreneur Games - all for a good cause.BUILD Boston partners with six Boston high schools to serve 400+ students that are at high risk of dropping out of school. Beginning their freshman y..
    October 12, 2018

    Introducing Elevate: a new way for ServiceNow users to provide Intelligent Answers and Insights across all touchpoints

    As products become commoditized, and the time and cost of innovation lengthens, businesses are relying on their brand and support experiences to become a business differentiator. But providing an exceptional support experience for customers, and internally for employees, is incredibly tough. To be successful, support organizations must find and apply th..
    October 1, 2018

    Achieving a 360-Degree View of the Customer at Dreamforce

     Last week, my colleague Joe and I, along with 170,000 other customers, prospects, partners, and fans, descended upon San Francisco for Dreamforce.Salesforce’s annual user conference, Dreamforce, gives participants insight into upcoming features, practical application of existing capabilities, and best practices across five days and more than 3,000 se..
    September 19, 2018

    Customer Service is Smarter Than Ever

    Customer service has a historically bad reputation. Sitcoms like Friends and The Office have joked at the banality of call centers and the rigidity of the dreaded “customer service script.” In these scenarios, nobody — not the caller or the customer service agent — is expected to have a positive experience. Those shows, however, are stuck in a past i..
    August 27, 2018

    Survey: The Self-Service Mindset & The Modern Customer

    Once viewed as a non-revenue generating expense, more and more companies are realizing the impact good customer support has on their bottom line, including self-service. Business leaders now devote large amounts of time and resources into their support teams and equip them with the modern tools they need to resolve all kinds of customer issues.Given this shi..

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    Gartner Magic Quadrant for Insight Engines 2019
    Attivio was recognized for our completeness in vision and ability to execute.