Gartner Magic Quadrant for Insight Engines 2019
Attivio was recognized for our completeness in vision and ability to execute.
October 31, 2018
[Infographic] Frank, the CS Monster
Meet Frank. He's your average customer support monster. A true mash-up of different systems, platforms and data silos that support reps interact with every day. Even though Frank is a monster, he doesn't have to be scary.Attivio can help you unify all your sources of data and knowledge into a single, accessible and actionable beauty. Happy Halloween!..
October 24, 2018
Attivio gets involved in the Entrepreneur Games
Tug of war, basketball, Dance Dance Revolution are not usually what we do on a typical Thursday. But last week Attiivians got to be kids for a day and play in the Build Entrepreneur Games - all for a good cause.BUILD Boston partners with six Boston high schools to serve 400+ students that are at high risk of dropping out of school. Beginning their freshman y..
October 12, 2018
Introducing Elevate: a new way for ServiceNow users to provide Intelligent Answers and Insights across all touchpoints
As products become commoditized, and the time and cost of innovation lengthens, businesses are relying on their brand and support experiences to become a business differentiator. But providing an exceptional support experience for customers, and internally for employees, is incredibly tough. To be successful, support organizations must find and apply th..
October 1, 2018
Achieving a 360-Degree View of the Customer at Dreamforce
Last week, my colleague Joe and I, along with 170,000 other customers, prospects, partners, and fans, descended upon San Francisco for Dreamforce.Salesforce’s annual user conference, Dreamforce, gives participants insight into upcoming features, practical application of existing capabilities, and best practices across five days and more than 3,000 se..
September 19, 2018
Customer Service is Smarter Than Ever
Customer service has a historically bad reputation. Sitcoms like Friends and The Office have joked at the banality of call centers and the rigidity of the dreaded “customer service script.” In these scenarios, nobody — not the caller or the customer service agent — is expected to have a positive experience. Those shows, however, are stuck in a past i..
August 27, 2018
Survey: The Self-Service Mindset & The Modern Customer
Once viewed as a non-revenue generating expense, more and more companies are realizing the impact good customer support has on their bottom line, including self-service. Business leaders now devote large amounts of time and resources into their support teams and equip them with the modern tools they need to resolve all kinds of customer issues.Given this shi..
August 16, 2018
Key Terms: AI for Intelligent Search
There’s a tremendous amount of buzz these days around Artificial Intelligence, and the concepts and techniques associated with it. These concepts and techniques involve sophisticated technology, and their explanations are often confusing to a non-technical audience. But we'd like to help you better understand what an AI search engine is. Key Ter..
August 7, 2018
Boston Tech Events: Startup Weekend Gets a Push from Attivio
The strength of being in the Boston region lies in the tech community that surrounds us. It doesn’t matter if you’re talking about a large organization like Rapid7, or the two-person startups that populate programs like MassChallenge, TechStars, and Greentown Labs. That’s why Attivio participates in Boston tech events, and is taking part of the Gr..
July 31, 2018
Solving Customer Issues with Intelligent Answers and Insights
When it comes to customer support, the entire process is built on a simple idea: when someone communicates a problem, the representative dealing with the case uses their dashboard to review, work, resolve, and close a ticket. This ticket then remains open until the issue is closed, along the way acting as a repository for information about that particular re..