Putting AI on the Menu

"I'll have the usual." 

You can hear that line in dozens of movies and it's a clear indication that a lead character spends a lot of time at a particular diner. Of course the long-time waitress (and it's almost always a waitress) knows exactly how the main character likes his eggs (and yes, it's often a "him").  

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[Infographic] AI-Powered Search for Life Sciences

Did you know employees in 44% of life sciences companies typically need to draw from 7 or more structured data sources to find answers? And when you add unstructured data to the mix, another 38% also have 7 or more unstructured data repositories where they could find possible answers? That's a lot of data silos to look through, and as much as 36% of an employee's day can be spend looking for information.  

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Introducing SUIT, a new way to rapidly build search apps

When we meet with our clients, they’re always excited to share – and we’re always excited to learn about – the many search projects they’re working on for the business groups in their organization.  They’re building communication monitoring apps for their compliance and risk management groups. They’re developing self-service support applications for customer service. They’re making sure that employees can fully tap the information riches in a unified digital workplace. Our clients also share with us the pressures that they’re facing to bring out more applications, for more business groups.

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Financial Services + Attivio: A Recap on Recent Events

Financial services companies comprise a significant portion of the Attivio client base. In fact, 8 of the world's top 10 banks work with us to address a variety of opportunities in risk and compliance, customer support, and knowledge management. Two events held last week focused on the risk and compliance scenarios and how modern, machine-learning based search can help improve investigator productivity, decrease false positives, and protect the brand. 

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Americans: Optimistic on AI, but still a bit nervous

What’s your favorite AI depiction from the movies? 

We put that question to 1520 people recently and it appears that movie goers like to be a bit frightened by their AI, choosing the Terminator as their top AI depiction, followed by Minority Report. 

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New Features Give Administrators Insights into Query, Content, and User Analytics

Many roles in today’s enterprises are metrics-driven and metrics-motivated. The search architects and search platform administrators we work with are no different; they’re hungry for feedback and insights about how users are searching and what content is performing best.  With Attivio’s new Search Analytics capabilities (available today), we give search architects the information they desire, in real-time and right at their fingertips.

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Webinar Recap: The Case for Intelligent Search in the Enterprise

We polled the attendees for the KMWorld webinar, The Case for Intelligent Search in Today's Enterprise, about their experience of search in their organizations, and more than half (56.5%) said they’d rate it a 1 or 2 out of 5, where five was the greatest experience.  Only 13% rated their work-related search experiences 4 or 5.

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The Rise of AI Patents

Artificial Intelligence (AI) is no longer just hype; it’s the reality for thousands of businesses and millions of consumers.

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How AI-Powered Search Drives Better Customer Support

Most customers don’t like calling customer support. It takes too long to get the answers they want, and they walk away feeling exasperated. Many organizations find themselves frustrated with their customer support experience as well. They know they need to provide a better, seamless experience for their customers, but they are challenged with information silos, an incomplete view of the customer, and a support team that has to hunt and peck to find the right information.

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The Role of AI in B2B Sales Success

A lot of the big, flashy work in Artificial Intelligence (AI) happens in the B2C world. You can’t go a few hours without reading another story of how AI is working on huge problems with huge datasets. 

But in a recent article in Harvard Business Review, authors Thomas Davenport and Stephan Kudyba point to the role that artificial intelligence tools can play in B2B success. 

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