Filter
Filter
    Clear
    July 17, 2018

    How to make the most out of your customer support interactions

    There are plenty of reasons why you want to keep you customers happy: Happy customers make great “brand ambassadors.” The cost of attracting a new customer is higher than retaining an existing one. Today’s social media makes it possible for an unhappy customer to do harm in the marketplace. Etc.  When it comes to keeping your customers happy,..
    July 12, 2018

    Artificial Intelligence is Revolutionizing Life Sciences

    Although artificial intelligence (AI) draws a lot of attention in the consumer engagement space, it’s also poised to make a dramatic impact in life sciences. AI for life sciences is becoming particularly relevant due to several trends that are converging and bring new challenges and opportunities for which AI technologies are ideally suited. These trends i..
    June 26, 2018

    How Customer Experience will Save Your Brand

    In a world in which anyone can order any product at any time with just the click of a mouse, the once dominant differentiators of price and product are quickly disappearing. In fact, it’s predicted that in just two years, customer experience will become the key competitive advantage for any organization, no matter the product or service. In other words, br..
    June 19, 2018

    Attivio takes on the J.P. Morgan Corporate Challenge

    On Thursday evening, 10 Attivio employees will be representing the company in the J.P. Morgan Corporate Challenge in Boston.More than 9,000 participants will run this year's 3.5-mile race, which starts at the Boston Common, and makes its way down Comm Ave and back. Proceeds from the event benefit the Boston Children's Hospital.  The Attivio ra..
    June 13, 2018

    The Broken Promises of Federated Search

    Some time ago, people looking for answers to solve business problems realized that the information they sought resided in different places. It could have been in a file system, on an intranet, on the web, or in a proprietary database associated with a specific line-of-business application. What could be done to make sure employees and customers had a way to ..
    June 6, 2018

    Attivio Hackathon Commences Today!

    From now through the rest of the week, a significant portion of the Attivio team will be engaged in a hackathon and we can’t wait to see the outcome! The task is aggressive - to use our platform to create a customer support application that: Marries a variety of sources, such as support tickets, documentation, and customer information Delive..
    June 4, 2018

    Join Attivo at Boston TechJam 2018

    It’s great to be in tech in Boston. With great schools developing talent and an ecosystem dedicated to supporting tech growth and success, the scene thrives. And nowhere is that more evident than at the annual Boston TechJam, the city’s biggest tech party festival and a time when we all come together to celebrate and accelerate our leading position in te..
    May 23, 2018

    In Customer Support, Every Minute Matters

    This article first appeared on KMWorld (gated).  Recently, we spoke with a head of customer service at a US-based manufacturing company. He relayed how he periodically reviews recordings of support calls, to understand where coaching is needed or improvements can be made in the process. He shared how incredibly frustrated he was that in most cases,..
    May 15, 2018

    Beyond the Chatbot: How AI Can Turn On Your Customer Support

    With customer support & service at the forefront of the brand battle, it's no wonder that companies are turning to artificial intelligence (AI), such as a chatbot, for help. The customer churn caused by poor customer service is $62 billion problem, so finding ways to speed response time is no small matter. On CMS Wire, David Roe took a look at "10 W..

    Pages

    Talk to Attivio
    Ready to talk to us about how intelligent answers and insights can help your business? Book time to talk with an Attivio expert