Filter
Filter
    Clear
    January 23, 2019

    Test Our ROI Calculator for Call Deflection and Agent Assist

    A former boss of mine used to say there were only three reasons customers buy enterprise software – they do it to [a] make money [b] save money [c] stay out of jail. The tenets of value, if you will. At Attivio, value is our focal point – all day, every day. Today, I’m going to focus on how Attivio helps make and save money for our support customers, f..
    January 18, 2019

    Built In Boston Picks Attivio as The 26th Best Place to Work in Boston in 2019

    Any successful company will tell you that happy and productive employees are key to building a successful business. We know this too, and it’s why we spend so much time thinking about, and investing in, our culture, which is defined by six company values. Our values are our guideposts. They’re how we hire the right people. How we develop our employees. F..
    January 8, 2019

    Why Machine Learning Is So Important In Search

    We’ve been hearing about Artificial Intelligence for years now – enough so that even the most casual AI watcher has a high-level understanding of what AI is: the art and science of getting computers to act and respond just like humans do. Casual AI watchers are also likely to recognize that AI is getting smarter - less artificial and more intelligent - b..
    December 20, 2018

    Gift Yourself a GSA Replacement

    At this point in the holiday season, you’ve probably spent a fair amount of time thinking about, and shopping for others. But what’s a gift you can get yourself that would make your life easier in 2019? Here are three reasons why switching from GSA to Attivio is that gift. 1. Poor search is costing you hours It’s also expensive. People aren’t searchi..
    December 18, 2018

    How to Implement Elite ITSM in Your Organization

    Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. The “consumerization of..
    December 13, 2018

    3 Reasons Call Deflection Is Crucial for Your Customer Support Efforts

    For some retailers, the holiday season can represent as much as 30 percent of their yearly sales. One of the best ways businesses can capitalize on this connection with customers is in your organization’s customer support operation. According to the Harvard Business Review, “Delighting customers doesn’t build loyalty; reducing their effort—the work t..
    December 4, 2018

    Why Knowledge Management is Crucial for Excellent Customer Support

    The bane of any customer support experience is the absence of knowledge. Whether the inquiring customer doesn’t quite know how to phrase their question or the customer support agent doesn’t immediately know the answer (or isn’t aware the customer inquiry has already been answered) not knowing costs an organization time and money. Forrester has found th..
    November 27, 2018

    Say Goodbye GSA, Hello Attivio

    Replacing your enterprise search technology, regardless of what it is, can disrupt an organization’s normal operations. Even if employees are dissatisfied — complaining every other day to IT about how slow it is or how it’s not user friendly — the old system is familiar, connected to a lot of sources, and so naturally a change is difficult.But wi..
    November 16, 2018

    [Case study] Telcos Transform Support Outcomes with Intelligent Search

    According to a survey by Pew Research, 68% of US adults own a smartphone. That’s about 160 million people. And chances are that at some point during their ownership, people will need support from their service provider.Knowing the importance that good and efficient customer support plays in both keeping existing customers and winning new subscribers, plus ..

    Pages

    Gartner Magic Quadrant for Insight Engines 2019
    Attivio was recognized for our completeness in vision and ability to execute.