Filter
Filter
    Clear
    September 19, 2018

    Customer Service is Smarter Than Ever

    Customer service has a historically bad reputation. Sitcoms like Friends and The Office have joked at the banality of call centers and the rigidity of the dreaded “customer service script.” In these scenarios, nobody — not the caller or the customer service agent — is expected to have a positive experience. Those shows, however, are stuck in a past i..
    August 27, 2018

    Survey: The Self-Service Mindset & The Modern Customer

    Once viewed as a non-revenue generating expense, more and more companies are realizing the impact good customer support has on their bottom line, including self-service. Business leaders now devote large amounts of time and resources into their support teams and equip them with the modern tools they need to resolve all kinds of customer issues.Given this shi..
    August 16, 2018

    Key Terms: AI for Intelligent Search

    There’s a tremendous amount of buzz these days around Artificial Intelligence, and the concepts and techniques associated with it. These concepts and techniques involve sophisticated technology, and their explanations are often confusing to a non-technical audience. But we'd like to help you better understand what an AI search engine is.  Key Ter..
    August 7, 2018

    Boston Tech Events: Startup Weekend Gets a Push from Attivio

    The strength of being in the Boston region lies in the tech community that surrounds us. It doesn’t matter if you’re talking about a large organization like Rapid7, or the two-person startups that populate programs like MassChallenge, TechStars, and Greentown Labs. That’s why Attivio participates in Boston tech events, and is taking part of the Gr..
    July 31, 2018

    Solving Customer Issues with Intelligent Answers and Insights

    When it comes to customer support, the entire process is built on a simple idea: when someone communicates a problem, the representative dealing with the case uses their dashboard to review, work, resolve, and close a ticket. This ticket then remains open until the issue is closed, along the way acting as a repository for information about that particular re..
    July 24, 2018

    What is Artificial Intelligence? Making Search Smarter

    What is artificial intelligence (AI)? The concept of AI has been around for so long that most of us have a good high-level understanding of just what artificial intelligence is: it’s the technology that makes it possible for computers to act and react like humans. And most of us also understand that AI is becoming more and more intelligent, and seemingly l..
    July 17, 2018

    How to make the most out of your customer support interactions

    There are plenty of reasons why you want to keep you customers happy: Happy customers make great “brand ambassadors.” The cost of attracting a new customer is higher than retaining an existing one. Today’s social media makes it possible for an unhappy customer to do harm in the marketplace. Etc.  When it comes to keeping your customers happy,..
    July 12, 2018

    Artificial Intelligence is Revolutionizing Life Sciences

    Although artificial intelligence (AI) draws a lot of attention in the consumer engagement space, it’s also poised to make a dramatic impact in life sciences. AI for life sciences is becoming particularly relevant due to several trends that are converging and bring new challenges and opportunities for which AI technologies are ideally suited. These trends i..
    June 26, 2018

    How Customer Experience will Save Your Brand

    In a world in which anyone can order any product at any time with just the click of a mouse, the once dominant differentiators of price and product are quickly disappearing. In fact, it’s predicted that in just two years, customer experience will become the key competitive advantage for any organization, no matter the product or service. In other words, br..

    Pages

    Talk to Attivio
    Ready to talk to us about how intelligent answers and insights can help your business? Book time to talk with an Attivio expert.