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    October 24, 2018

    Attivio gets involved in the Entrepreneur Games

    Tug of war, basketball, Dance Dance Revolution are not usually what we do on a typical Thursday. But last week Attiivians got to be kids for a day and play in the Build Entrepreneur Games - all for a good cause.BUILD Boston partners with six Boston high schools to serve 400+ students that are at high risk of dropping out of school. Beginning their freshman y..
    October 12, 2018

    Introducing Elevate: a new way for ServiceNow users to provide Intelligent Answers and Insights across all touchpoints

    As products become commoditized, and the time and cost of innovation lengthens, businesses are relying on their brand and support experiences to become a business differentiator. But providing an exceptional support experience for customers, and internally for employees, is incredibly tough. To be successful, support organizations must find and apply th..
    October 1, 2018

    Achieving a 360-Degree View of the Customer at Dreamforce

     Last week, my colleague Joe and I, along with 170,000 other customers, prospects, partners, and fans, descended upon San Francisco for Dreamforce.Salesforce’s annual user conference, Dreamforce, gives participants insight into upcoming features, practical application of existing capabilities, and best practices across five days and more than 3,000 se..
    September 19, 2018

    Customer Service is Smarter Than Ever

    Customer service has a historically bad reputation. Sitcoms like Friends and The Office have joked at the banality of call centers and the rigidity of the dreaded “customer service script.” In these scenarios, nobody — not the caller or the customer service agent — is expected to have a positive experience. Those shows, however, are stuck in a past i..
    August 27, 2018

    Survey: The Self-Service Mindset & The Modern Customer

    Once viewed as a non-revenue generating expense, more and more companies are realizing the impact good customer support has on their bottom line, including self-service. Business leaders now devote large amounts of time and resources into their support teams and equip them with the modern tools they need to resolve all kinds of customer issues.Given this shi..
    August 16, 2018

    Key Terms: AI for Intelligent Search

    There’s a tremendous amount of buzz these days around Artificial Intelligence, and the concepts and techniques associated with it. These concepts and techniques involve sophisticated technology, and their explanations are often confusing to a non-technical audience. But we'd like to help you better understand what an AI search engine is.  Key Ter..
    August 7, 2018

    Boston Tech Events: Startup Weekend Gets a Push from Attivio

    The strength of being in the Boston region lies in the tech community that surrounds us. It doesn’t matter if you’re talking about a large organization like Rapid7, or the two-person startups that populate programs like MassChallenge, TechStars, and Greentown Labs. That’s why Attivio participates in Boston tech events, and is taking part of the Gr..
    July 31, 2018

    Solving Customer Issues with Intelligent Answers and Insights

    When it comes to customer support, the entire process is built on a simple idea: when someone communicates a problem, the representative dealing with the case uses their dashboard to review, work, resolve, and close a ticket. This ticket then remains open until the issue is closed, along the way acting as a repository for information about that particular re..
    July 24, 2018

    What is Artificial Intelligence? Making Search Smarter

    What is artificial intelligence (AI)? The concept of AI has been around for so long that most of us have a good high-level understanding of just what artificial intelligence is: it’s the technology that makes it possible for computers to act and react like humans. And most of us also understand that AI is becoming more and more intelligent, and seemingly l..

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