Gartner Magic Quadrant for Insight Engines 2019
Attivio was recognized for our completeness in vision and ability to execute.
March 5, 2019
Machine Learning for Search: Top 8 Reasons
Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all of your reps.What is the core of machine l..
February 28, 2019
Elevate for ServiceNow Wins a Stevie Award
Elevate, our new suite of apps for ServiceNow, was selected as a winner in the annual Stevie Awards for Sales and Customer Service. Elevate took bronze in the New IVR or Web Service Solution category. Despite being new to the market, the judges were impressed by the product and the early progress made by the team. Praise from the judges included:“Customers..
February 21, 2019
What is Enterprise Search?
In this day and age, there are very few questions without answers. They may not always be right answers but even the most well thought out Google query can lead you down a rabbit hole of theories, thoughts, and best guesses that help you craft answers to even the hardest questions like, “What is the meaning of life?”. The power of modern search engines h..
February 12, 2019
How Attivio Uses Customer Support Data to Make Customers Happy
In an omni-channel, fully digitized world, customers have no shortage of options when it comes to choosing goods and services. For businesses, that presents the obvious challenge of determining how to stand out to potential customers. It’s far easier and more cost-effective to retain a customer than it is to obtain a new one, however, what new and recurrin..
February 7, 2019
100 Days to 100 Summer
The countdown is on! Less than 100 days until Attivio moves to its new HQ office in downtown Boston at 100 Summer St.When we announced the move in January, we said our decision to relocate was primarily motivated by two factors: Play a bigger part in Boston’s thriving tech ecosystem and be closer to our biggest clients.Since then, another, somewhat unexpec..
January 29, 2019
Security That Ensures Your Customers’ Privacy Won’t Become a Headline
From Marriott to the Democratic National Convention to Yahoo!, significant data breaches have become practically normalized. This is, of course, nonsense; privacy is a fundamental right and the fact that major organizations cannot guarantee your digital privacy is an enormous problem. While compromised email addresses and passwords are one thing, the recent ..
January 23, 2019
Test Our ROI Calculator for Call Deflection and Agent Assist
A former boss of mine used to say there were only three reasons customers buy enterprise software – they do it to [a] make money [b] save money [c] stay out of jail. The tenets of value, if you will. At Attivio, value is our focal point – all day, every day. Today, I’m going to focus on how Attivio helps make and save money for our support customers, f..
January 18, 2019
Built In Boston Picks Attivio as The 26th Best Place to Work in Boston in 2019
Any successful company will tell you that happy and productive employees are key to building a successful business. We know this too, and it’s why we spend so much time thinking about, and investing in, our culture, which is defined by six company values. Our values are our guideposts. They’re how we hire the right people. How we develop our employees. F..
January 8, 2019
Why Machine Learning Is So Important In Search
We’ve been hearing about Artificial Intelligence for years now – enough so that even the most casual AI watcher has a high-level understanding of what AI is: the art and science of getting computers to act and respond just like humans do. Casual AI watchers are also likely to recognize that AI is getting smarter - less artificial and more intelligent - b..