March 19, 2019

    What is Natural Language Processing

    Artificial intelligence provide businesses with novel solutions for a wide variety of problems. AI-powered answers and insights platforms like Attivio help companies draw more relevant and more intelligent insights from their mountains of data by enhancing experiences like enterprise search, customer support, and IT service management (ITSM). Attivio employs..
    March 14, 2019

    Hackathon to Simplify Customer Success

     Last week we held our second Hackathon. These are always a favorite company event, and it allows us to get creative and build new things (and future products) outside of our day-to-day focus.This time, we were tasked with thinking about solutions that would “Simplify Customer Success,” one of our six company values.We crowdsourced ideas from across..
    March 8, 2019

    Best Places to Work in Boston for a Solutions Architect

    Attivio was recently recognized by Built in Boston as one of the “100 Best Places to Work in Boston 2019” (#26), and one of the 50 Best Small Companies to Work for in Boston 2019 (#5). A major perk of working at Attivio is being surrounded by intelligent, innovative people. In this blog post, we interview Zuzana, and find out what makes Attivio one of th..
    March 5, 2019

    Machine Learning for Search: Top 8 Reasons

    Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all of your reps.What is the core of machine l..
    February 28, 2019

    Elevate for ServiceNow Wins a Stevie Award

    Elevate, our new suite of apps for ServiceNow, was selected as a winner in the annual Stevie Awards for Sales and Customer Service. Elevate took bronze in the New IVR or Web Service Solution category. Despite being new to the market, the judges were impressed by the product and the early progress made by the team. Praise from the judges included:“Customers..
    February 21, 2019

    What is Enterprise Search?

    In this day and age, there are very few questions without answers. They may not always be right answers but even the most well thought out Google query can lead you down a rabbit hole of theories, thoughts, and best guesses that help you craft answers to even the hardest questions like, “What is the meaning of life?”. The power of modern search engines h..
    February 12, 2019

    How Attivio Uses Customer Support Data to Make Customers Happy

    In an omni-channel, fully digitized world, customers have no shortage of options when it comes to choosing goods and services. For businesses, that presents the obvious challenge of determining how to stand out to potential customers. It’s far easier and more cost-effective to retain a customer than it is to obtain a new one, however, what new and recurrin..
    February 7, 2019

    100 Days to 100 Summer

    The countdown is on! Less than 100 days until Attivio moves to its new HQ office in downtown Boston at 100 Summer St.When we announced the move in January, we said our decision to relocate was primarily motivated by two factors: Play a bigger part in Boston’s thriving tech ecosystem and be closer to our biggest clients.Since then, another, somewhat unexpec..
    January 29, 2019

    Security That Ensures Your Customers’ Privacy Won’t Become a Headline

    From Marriott to the Democratic National Convention to Yahoo!, significant data breaches have become practically normalized. This is, of course, nonsense; privacy is a fundamental right and the fact that major organizations cannot guarantee your digital privacy is an enormous problem. While compromised email addresses and passwords are one thing, the recent ..


    Gartner Magic Quadrant for Insight Engines 2019
    Attivio was recognized for our completeness in vision and ability to execute.