April 4, 2019

    Elevate Your Support Game

    Right now, the remaining teams in college basketball’s tournament are pouring over their opponents’ game tapes and analyzing every available piece of information in an effort to discover something that will give their team an advantage during this weekend’s Final Four.Just like in sports, in businesses information also drives a winning game plan.Howeve..
    April 2, 2019

    Attivio Talks to STEM Education Students About AI

    Attivio was recently given the opportunity to participate in a STEM education program, aimed at educating students all over the world on the topic of Artificial Intelligence. Ray Lau, our Chief Architect, and Rajiv Narula, our Director of Software Development, presented on the importance of STEM education and use cases for Artificial Intelligence. The online..
    March 19, 2019

    What is Natural Language Processing

    Artificial intelligence provide businesses with novel solutions for a wide variety of problems. AI-powered answers and insights platforms like Attivio help companies draw more relevant and more intelligent insights from their mountains of data by enhancing experiences like enterprise search, customer support, and IT service management (ITSM). Attivio employs..
    March 14, 2019

    Hackathon to Simplify Customer Success

     Last week we held our second Hackathon. These are always a favorite company event, and it allows us to get creative and build new things (and future products) outside of our day-to-day focus.This time, we were tasked with thinking about solutions that would “Simplify Customer Success,” one of our six company values.We crowdsourced ideas from across..
    March 8, 2019

    Best Places to Work in Boston for a Solutions Architect

    Attivio was recently recognized by Built in Boston as one of the “100 Best Places to Work in Boston 2019” (#26), and one of the 50 Best Small Companies to Work for in Boston 2019 (#5). A major perk of working at Attivio is being surrounded by intelligent, innovative people. In this blog post, we interview Zuzana, and find out what makes Attivio one of th..
    March 5, 2019

    Machine Learning for Search: Top 8 Reasons

    Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all of your reps.What is the core of machine l..
    February 28, 2019

    Elevate for ServiceNow Wins a Stevie Award

    Elevate, our new suite of apps for ServiceNow, was selected as a winner in the annual Stevie Awards for Sales and Customer Service. Elevate took bronze in the New IVR or Web Service Solution category. Despite being new to the market, the judges were impressed by the product and the early progress made by the team. Praise from the judges included:“Customers..
    February 21, 2019

    What is Enterprise Search?

    In this day and age, there are very few questions without answers. They may not always be right answers but even the most well thought out Google query can lead you down a rabbit hole of theories, thoughts, and best guesses that help you craft answers to even the hardest questions like, “What is the meaning of life?”. The power of modern search engines h..
    February 12, 2019

    How Attivio Uses Customer Support Data to Make Customers Happy

    In an omni-channel, fully digitized world, customers have no shortage of options when it comes to choosing goods and services. For businesses, that presents the obvious challenge of determining how to stand out to potential customers. It’s far easier and more cost-effective to retain a customer than it is to obtain a new one, however, what new and recurrin..


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