Gartner Magic Quadrant for Insight Engines 2019
Attivio was recognized for our completeness in vision and ability to execute.
October 19, 2017
Connecting People and Information: The National Instruments Story
Looking for a search solution that could power their e-commerce, Intranet, and CRM experiences, National Instruments wanted to optimize the online shopping experience and foster collaboration and engagement across the workforce.National Instruments is among the innovators that put search at the core of its systems, including digital commerce, the website, in..
October 17, 2017
Use Cases for Natural Language Processing, Machine Learning, Cognitive Search
*** This event has occurred; to access the recorded webinar about cognitive search, please visit: https://info.attivio.com/top5-usecases-cognitive.html. ***Today’s business users don’t search for documents that may have the information they seek buried within, instead they ask their systems for answers. This shift in attitude is a key driver behind ..
October 13, 2017
Cognitive Computing: The Myth and the Reality
When IBM Watson burst on the scene a few years ago by famously winning Jeopardy! people swooned. Here was a machine that seemed to live up to the promise of a science fiction future. IBM purported to show us all an artificial intelligence (AI) that could understand human language, sift through massive amounts of data, and provide answers to questions.From a ..
October 11, 2017
Cognitive Search Supports Life Sciences Innovation
When life sciences companies develop new drug therapies or biomedical interventions, what typically attracts the most attention is news about the success or failure of clinical trials. But a lot of work goes on behind the scenes before these efforts ever reach the clinical trial stage. In fact, as life sciences companies decide what promising therapies shoul..
October 10, 2017
3 Ways to Deliver a Great Customer Support Experience
When you think about customer support, you tend to think about cost savings for the company. But how often do you think about customer experience?For too many companies, a focus on customer experience ends when the customer is won. The reality is, it’s only the beginning. If the experience you deliver your customers is poor, they will leave you. And it’s..
October 6, 2017
AI-Powered Search for the Unified Digital Workplace
We’ve been posting lately about all the ways cognitive search can help make your business more successful and its employees more productive. The working definition we use for cognitive search is: “Cognitive search allows people to find hidden knowledge.”Now, “hidden” can mean you don’t know where something is, but it can also mean that it’s not..
October 3, 2017
Reduce Customer Support Costs with Cognitive Search
Customer support is probably one of the most challenging elements of business. Your support team is on the front-line working hard to help customers resolve their issues as quickly as possible.Customers expect - and often demand – answers, and fast, whether it’s from a support rep or a self-service support solution. If their issues aren’t resolved in t..
September 26, 2017
Cognitive Search: At the Core of Cognitive Computing
What exactly is cognitive computing? Well, if you ask 10 academics or scientists, you’re likely to get 10 different answers. Look it up on Wikipedia. You’ll see that in the academic and scientific community, there is no agreed upon definition. It’s just marketing jargon. Ouch.On the commercial side though, we may not have a precise definition for cogni..
September 20, 2017
Know Your Customer: The Story of Cisco SalesConnect
Too often we think about effective search in terms of finding the right content on a website. But for enterprises across the world, effective search is equally important internally, to groups like Sales and Support. And it’s even harder to achieve when "Know Your Customer" is the driving force.Let’s take the example of supporting sales teams. Sales reps ..