Tags: knowledge management

KMWorld 2018: Knowledge Management – Look How You’ve Grown!

KMWorld 2018 in Washington, DC concluded last week. Since the event combines attendees registered for the Enterprise Search & Discovery, Taxonomy Boot Camp, Text Analytics Forum, and Office 365 Symposium sub-conferences, co-located exhibitors hear an interesting mix of challenges and views related to knowledge management. Not surprising, some attendees are tasked with finding solutions to very narrow problems such as creating a labeling taxonomy to a set of documents or how to configure Sharepoint to improve search results.

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Transforming the Digital Workplace with Cognitive Search

In the rush to keep up with customer demands, organizations are launching digital transformation initiatives without considering the effect these plans will have on employee productivity.

Why would strategies that improve customer experiences have a negative effect on employees? Because more often than not, they contribute to the growing silos of information spread across the organization. The very information that employees need to perform their jobs.

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Know Your Customer: The Story of Cisco SalesConnect

Too often we think about effective search in terms of finding the right content on a website. But for enterprises across the world, effective search is equally important internally, to groups like Sales and Support. And it’s even harder to achieve.

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Knowledge Workers Have Changed, Has Your Knowledge Management Toolset?

“Knowledge workers are workers whose main capital is knowledge.” (Wikipedia)

It seems like a simple definition of a knowledge worker, someone who works with information (knowledge) as a primary part of their job. But what many are only starting to realize is that there are far more “knowledge workers” in their companies than they ever realized.

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Knowledge Management: Going Cognitive

In 2015, technology consultant Tim Powell blogged that in the early 2000s many organizations were very disappointed in their knowledge management (KM) efforts—some of which were multimillion dollar undertakings. The main complaints centered on integrating KM into organizational workflows and KM’s failure to produce a substantial ROI.

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