The corporate intranet remains the lifeblood of any major enterprise. Over the last decade it has emerged as a key location for ideas, documents and collaboration. But for many it can also be a frustrating morass of information that remains difficult to find, forcing people to rely on email or instant messages to trade ideas and documents.
The main problem is that many intranets were developed early in the online revolution and have been slow to evolve. Outside of work, employees are used to intuitive search experiences in their personal lives with tools like Google, Alexa, and Siri, and now they expect the same personalized, highly relevant experience for information access in the enterprise. They seek answers, not a list of results.