In the rush to keep up with customer demands, organizations are launching digital transformation initiatives without considering the effect these plans will have on employee productivity.
Why would strategies that improve customer experiences have a negative effect on employees? Because more often than not, they contribute to the growing silos of information spread across the organization. The very information that employees need to perform their jobs.
The corporate intranet remains the lifeblood of any major enterprise. Over the last decade it has emerged as a key location for ideas, documents and collaboration. But for many it can also be a frustrating morass of information that remains difficult to find, forcing people to rely on email or instant messages to trade ideas and documents.
Looking for a search solution that could power their e-commerce, Intranet, and CRM experiences, National Instruments wanted to optimize the online shopping experience and foster collaboration and engagement across the workforce.
National Instruments is among the innovators that put search at the core of its systems, including digital commerce, the website, intranets, and CRM.