Tags: intelligent answers

Solving Customer Issues with Intelligent Answers and Insights

When it comes to customer support, the entire process is built on a simple idea: when someone communicates a problem, the representative dealing with the case uses their dashboard to review, work, resolve, and close a ticket. This ticket then remains open until the issue is closed, along the way acting as a repository for information about that particular request or problem. 

From the point of view of the people here at Attivio, a ticket is just a repository of information that, when combined with existing information repositories, adds to the understanding of the customer relationship.

Read more
Talk to Attivio
Ready to talk to us about how intelligent answers and insights can help your business? Book time to talk with an Attivio expert.