At this point in the holiday season, you’ve probably spent a fair amount of time thinking about, and shopping for others. But what’s a gift you can get yourself that would make your life easier in 2019? Here are three reasons why switching from GSA to Attivio is that gift.
1. Poor search is costing you hours It’s also expensive.
People aren’t searching for the fun of it – it’s part of their workflow. The more time they devote to search, the less time they can spend doing something else. If it’s your customers, you risk lower retention rates, costly support escalations and lower NPS and CSAT.
2. Your search results aren’t answering the questions asked
Replacing your enterprise search technology, regardless of what it is, can disrupt an organization’s normal operations. Even if employees are dissatisfied — complaining every other day to IT about how slow it is or how it’s not user friendly — the old system is familiar, connected to a lot of sources, and so naturally a change is difficult.
But with Google only able to offer companies GSA extensions, it’s important to look at your replacement options.
Replacing an enterprise search technology, regardless of what it is, can disrupt an organization’s normal operations. Even if employees are dissatisfied — complaining every other day to IT about how slow it is or user unfriendly — the old system is familiar, and change can be difficult.
Of course, sometimes a search solution must be replaced because the vendor stops supporting it. And that’s the case now with Google Search Appliance (GSA). License renewals will end in 2018 and support will only last as long as your license. Finding a GSA replacement should now become a priority.
