As with customers, the employees’ experience with your company is a journey and that journey is infused with many HR interactions. Each of those is an opportunity to delight your employees and make their work day a little easier. As an employer, you want to help your employees find the information they need when they need it, from onboarding to benefits, company policies and major life events.
Research has found that, when employees don’t feel empowered with the right information, they are 450% more likely to leave their job. That’s not good!