Right now, the remaining teams in college basketball’s tournament are pouring over their opponents’ game tapes and analyzing every available piece of information in an effort to discover something that will give their team an advantage during this weekend’s Final Four.
Just like in sports, in businesses information also drives a winning game plan.
However, for employees tasked with finding answers for customers or employees, finding the best information that resolves a problem is a major challenge. Crucial information is scattered all across a company. This information may exist in a platform like ServiceNow or Jira, in a CRM, FAQ, or even a past email.
Elevate, our new suite of apps for ServiceNow, was selected as a winner in the annual Stevie Awards for Sales and Customer Service. Elevate took bronze in the New IVR or Web Service Solution category. Despite being new to the market, the judges were impressed by the product and the early progress made by the team. Praise from the judges included:
As products become commoditized, and the time and cost of innovation lengthens, businesses are relying on their brand and support experiences to become a business differentiator. But providing an exceptional support experience for customers, and internally for employees, is incredibly tough. To be successful, support organizations must find and apply the right information in order to add efficiency to their business operations, increase employee retention and effectiveness, and improve customer satisfaction. Yet most organizations fall well short of these objectives. That’s why today we’re excited to announce early access to Elevate™. Elevate is a new suite of apps (Elevate ITSM, Elevate HR, Elevate CSM) tightly integrated with ServiceNow.