Tags: Elevate

A Simple Enhancement to ServiceNow helps Elevate your Employee Experience

Providing an exceptional employee experience should be the goal for any HR team, and in today’s fiercely competitive digital workplace, organizations are looking to AI-powered technologies to help achieve this. If you own ServiceNow® you may be well on your way in your digital transformation journey. Attivio’s Elevate™ HR takes it the extra mile.

Elevate delivers AI-powered answers and insights directly into the ServiceNow HR Service Delivery workflow. This makes it vastly easier for employees and HR staff to find the answers they’re looking for, whether from the ServiceNow self-service portal or while processing a ticket—even from the many data sources and diverse data involved in HR. Elevate helps maximize the ROI of ServiceNow, aids in the adoption of the self-service portal, and delivers highly engaging, productive employee experiences. Our latest eBook “Elevate your Employee Experience” will teach how Elevate can:

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Why you need to choose Elevate for ServiceNow

10 reasons why companies choose Elevate for ServiceNow

Organizations implement ServiceNow for many reasons, whether it’s to get more productivity from IT, provide better customer service, or they are looking to personalize the employee experience.

ServiceNow now can do all these things and more, but for a company to work better for their employees and customers, it can be a tough climb to the top. Elevate for ServiceNow was designed to make that journey a bit easier by enhancing the ServiceNow experience and providing AI-powered answers and insights along the way.

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Knowledge 19: Attivio’s Week in Vegas

Knowledge 19 Recap

And that’s a wrap, Knowledge 19 is in the books and Attivio was thrilled to be a part of it. With over 20,000 attendees (a mix of ServiceNow customers, prospects, and partners) out in full force it was a week of compelling keynotes, in depth customer stories, and insightful and fun conversations on the expo floor. We all know what happens in Vegas, stays in Vegas, but for Knowledge 19 Attivio is bringing home a full deck of user challenges and pain points we learned during our live Elevate demos and conversations.

As a certified ISV partner and event sponsor, we spent the days showcasing our three certified apps for the ServiceNow platform: Elevate ITSM, CSM and HR; all of which are fully integrated into existing ServiceNow workflows and deliver AI-powered answers and insights to users.

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Attivio + INRY: Bringing AI-Powered Answers and Insights to the ServiceNow® Ecosystem

Attivio INRY partnership

We’re excited to announce a new partnership today with INRY (Integrhythm Inc.), a leading ServiceNow® Implementation Partner! Together, we’re bringing the power of AI answers and insights to the employee and customer experience by enriching key ServiceNow workflows. Through the partnership, INRY and Attivio will help companies:

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Knowledge 19: 3 Things We’re Looking Forward To

Knowledge 19

Knowledge 19 is only two weeks away and Attivio will be there!

Knowledge 19 is the annual user conference for ServiceNow® where 20,000+ customers and partners will convene to share how to improve their ServiceNow workflows.

Attivio is a certified ISV partner and an event sponsor. You can find us at booth #425, Tuesday – Thursday May 6-9, on the Expo Floor. We will showcase our three certified apps for the ServiceNow platform. Each solution is fully integrated into a ServiceNow workflow, delivering AI-powered answers and insights into users’ experiences:

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Elevate Your Support Game

Elevate for ServiceNow

Right now, the remaining teams in college basketball’s tournament are pouring over their opponents’ game tapes and analyzing every available piece of information in an effort to discover something that will give their team an advantage during this weekend’s Final Four.

Just like in sports, in businesses information also drives a winning game plan.

However, for employees tasked with finding answers for customers or employees, finding the best information that resolves a problem is a major challenge. Crucial information is scattered all across a company. This information may exist in a platform like ServiceNow or Jira, in a CRM, FAQ, or even a past email.

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Elevate for ServiceNow Wins a Stevie Award

Elevate for ServiceNow wins a Stevie Award

Elevate, our new suite of apps for ServiceNow, was selected as a winner in the annual Stevie Awards for Sales and Customer Service. Elevate took bronze in the New IVR or Web Service Solution category. Despite being new to the market, the judges were impressed by the product and the early progress made by the team. Praise from the judges included:

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Elevate Achieves Bronze Certification; Reflections from Now Summit

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Introducing Elevate: a new way for ServiceNow users to provide Intelligent Answers and Insights across all touchpoints

As products become commoditized, and the time and cost of innovation lengthens, businesses are relying on their brand and support experiences to become a business differentiator. But providing an exceptional support experience for customers, and internally for employees, is incredibly tough. To be successful, support organizations must find and apply the right information in order to add efficiency to their business operations, increase employee retention and effectiveness, and improve customer satisfaction. Yet most organizations fall well short of these objectives. That’s why today we’re excited to announce early access to Elevate™. Elevate is a new suite of apps (Elevate ITSM, Elevate HR, Elevate CSM) tightly integrated with ServiceNow.

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