Tags: Customer Support

In Customer Support, Every Minute Matters

This article first appeared on KMWorld (gated).  

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Beyond the Chatbot: How AI Can Turn On Your Customer Support

With customer support & service at the forefront of the brand battle, it's no wonder that companies are turning to artificial intelligence (AI) for help. The customer churn caused by poor customer service is $62 billion problem, so finding ways to speed response time is no small matter. 

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[Infographic] Millennials Expect More from Customer Support

By 2020 Millennials are projected to comprise more than half of the modern workforce.

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How AI-Powered Search Drives Better Customer Support

Most customers don’t like calling customer support. It takes too long to get the answers they want, and they walk away feeling exasperated. Many organizations find themselves frustrated with their customer support experience as well. They know they need to provide a better, seamless experience for their customers, but they are challenged with information silos, an incomplete view of the customer, and a support team that has to hunt and peck to find the right information.

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Cognitive Search: Raise Your Marketing IQ with Customer 360

In earlier blogs about the value of cognitive search for life sciences companies, we’ve focused on the role it can play in accelerating drug discovery and finding new therapeutic uses for drugs that have received FDA approval. The search technologies that help achieve those goals can also make life sciences sales and marketing smarter and more effective.

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