Knowledge 19: Attivio’s Week in Vegas

Knowledge 19 Recap

And that’s a wrap, Knowledge 19 is in the books and Attivio was thrilled to be a part of it. With over 20,000 attendees (a mix of ServiceNow customers, prospects, and partners) out in full force it was a week of compelling keynotes, in depth customer stories, and insightful and fun conversations on the expo floor. We all know what happens in Vegas, stays in Vegas, but for Knowledge 19 Attivio is bringing home a full deck of user challenges and pain points we learned during our live Elevate demos and conversations.

As a certified ISV partner and event sponsor, we spent the days showcasing our three certified apps for the ServiceNow platform: Elevate ITSM, CSM and HR; all of which are fully integrated into existing ServiceNow workflows and deliver AI-powered answers and insights to users.

In a blog post before the show, we talked about the 3 things we were looking forward to at Knowledge 19. Here’s how they turned out.

  1. Meeting new Partners – The Attivio partner ecosystem is key to driving customer growth and innovation! Just before Knowledge 19 Attivio announced its new partnership with INRY (Integrhythm Inc.) and GlideFast, two leading implementation partners. The event was the perfect opportunity to celebrate this exciting news, and it’s clear that our common values and goals towards helping more ServiceNow users deliver the modern, AI-driven experiences that customers and employees demand, will lead to a successful future. We’re excited to work together to help companies positively impact their KPIs around call deflection, MTTR, and risk avoidance.
  2. Ziplining through the Strip – The lights and glamor of Vegas from high above the strip is an experience like no other. We would like to say congrats to our zipline raffle winners from Chartwell, Bank of America, Nike and Johnsonville Sausage!
  3. Knowledge 19 deep dive – During our time on the expo floor we met hundreds of ServiceNow users. A constant in many of these conversations was the need to unify internal and especially external knowledge sources, like SharePoint or Confluence, so the right answer is delivered when its needed. In fact, the desire for easy access to company and customer data in order to improve customer experience was a keynote topic by ServiceNow’s, Farrell Hough, SVP of customer workflow products.

We also had a lot of conversations about a delivering more modernized IT experience by giving employees and customers the ability to successfully answer their own questions via self-service portal and reduce the time it takes for fulfillers to resolve incidents. Needless to say, these users landed at the right booth. Elevate’s analytics capabilities show users the impact of Elevate’s intelligent recommendations on key KPIs such as costs, self-service and next-best action adoption, MTTR, and knowledge base coverage. With Elevate we are leveraging more than 10 years of our platform’s NLP, machine learning, and text analytics. Elevate helps companies decrease mean time to resolution, improve call deflection rates, unify disparate data across the organization, and ultimately achieve higher employee and customer satisfaction.

If you want to see Elevate for yourself, contact us for a demo or learn a little more on each app.

We’re already looking forward to next year’s Knowledge 2020 in Orlando!

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