[Infographic] Millennials Expect More from Customer Support
By 2020 Millennials are projected to comprise more than half of the modern workforce. And with a greater presence will come greater influence, including pushing for greater diversity and inclusion, choosing work with a purpose, and demanding more flexibility in where and when they work.
As consumers, Millennials will also be a catalyst for changes in how customer support functions, as their expectations will be higher than previous generations. And those expectations keep rising: 67% of Millennials demand greater customer support from organizations than a year prior.
How can customer support organizations evolve to meet the increasing demands of this up-and-coming generation? We've captured some ideas in the infographic below - and believe Intelligent Search can help customer support team meet the demands of a generation who expect to self-serve support and barring success there, have a truly personalized support experience.
Interested in learning more about how Intelligent Search can prepare your support team to best serve Millennials and any other generation of customers? Contact us.