Hackathon to Simplify Customer Success

Last week we held our second Hackathon. These are always a favorite company event, and it allows us to get creative and build new things (and future products) outside of our day-to-day focus.

This time, we were tasked with thinking about solutions that would “Simplify Customer Success,” one of our six company values.

We crowdsourced ideas from across the company (from sales enablement to R&D to marketing). In the end, we settled on pursuing four distinct projects, we and broke into teams. 

Teams got to work. The best ideas are often written on walls and windows.

We ate.

Then came the hard part – actually turning ideas into reality.

On Friday during lunch, each team presented their project to the rest of the company.

The winner? Team AC/DC (Accelerating Customer Support with Docker Containers) who created a better solution for support ticket bottlenecks. The new product should help R&D and QA teams identify, replicate, and fix problems faster for our customers. And though their idea, and execution ultimately won them the title, their presentation – complete with an AC/DC soundtrack probably helped too. Events like the Hackathons is one reason why Built In Boston picked us as a Best Place to Work in Boston.