[Infographic] AI-Powered Search for Customer Support
Your customers have multiple channels by which they can seek support for issues, problems, and questions. This could be self-service through an online portal, via social media or online chat, or through more traditional means like phone and email. In recent reports, 70% of consumers prefer to resolve problems and issues via self-service; however, 65% of self-service attempts fail. Self-service is the most cost-effective channel, so companies are looking for means to deflect routine and simple issues from the call center by enabling customers to solve their problems on their own. Customer Support Search, powered by AI, helps deliver answers into customers' hands, drawing information from data sources from across the organization, using Natural Language Processing to understand user intent, and Machine Learning to continuously improve.
Customer Support Search Infographic
See more about how Intelligent Search for Customer Support can help improve the success of self-service support in the infographic below. Click the imge to see a larger version.
Ready to learn about how you can power up your customer support search initiatives? Looking to improve self-service success? Attivio is here to help. Contact us for a brief demo and overview of the solutions that will help increase call deflection, decrease MTTR, and drive customer satisfaction.