AI-Powered Search for the Unified Digital Workplace
We’ve been posting lately about all the ways cognitive search can help make your business more successful and its employees more productive. The working definition we use for cognitive search is: “Cognitive search allows people to find hidden knowledge.”
Now, “hidden” can mean you don’t know where something is, but it can also mean that it’s not accessible. You know where a certain piece of knowledge is, but you can’t get to it because it’s in a place you can’t connect to. Or you can only connect to it when you’re in the office — not when you’re working from home or on the road.
That’s when you need a unified digital workplace.
A Workplace That Goes Where You Go
Gartner defines the unified digital workplace as one that “enables new, more effective ways of working; raises employee engagement and agility; and exploits consumer-oriented styles and technologies.” It’s a common digital destination that supports multiple information sources and access technologies for today’s knowledge worker.
And the power behind the unified digital workplace is search. Operating behind the scenes, a cognitive search and insight platform can:
- Ingest, index, and analyze virtually any data type,
- Integrate behavioral data to personalize the user experience,
- Scale to accommodate massive data volumes,
- Provide robust security that’s transparent to the user.
The Unified Digital Workplace for Knowledge Management
The value of a unified digital workplace is industry and line of business agnostic. But we’ve found a frequent use case is in knowledge management.
Back in the early 2000s many organizations were very disappointed in their knowledge management (KM) efforts — some of which were multimillion dollar undertakings. The main complaints centered on integrating KM into organizational workflows and KM’s failure to produce a substantial ROI.
But a unified digital workplace with cognitive search at its core can offer access to all the information silos in your organization, without complex, multimillion dollar data migration and application integration engagements. And without imposing information governance rules on users that are hard to enforce, discourage user adoption, and delay meaningful ROI for years.
With Attivio’s Cognitive Search and Insight Platform, you can support a unified digital workplace that will accelerate productivity through features such as predictive alerting, cognitive recommendations, sophisticated search relevancy analytics, and advanced linguistics.
To learn more about cognitive search for the unified digital workplace, check out our 5-minute Guide.