Category: Cognitive Search & Insight

A Simple Enhancement to ServiceNow helps Elevate your Employee Experience

Providing an exceptional employee experience should be the goal for any HR team, and in today’s fiercely competitive digital workplace, organizations are looking to AI-powered technologies to help achieve this. If you own ServiceNow® you may be well on your way in your digital transformation journey. Attivio’s Elevate™ HR takes it the extra mile.

Elevate delivers AI-powered answers and insights directly into the ServiceNow HR Service Delivery workflow. This makes it vastly easier for employees and HR staff to find the answers they’re looking for, whether from the ServiceNow self-service portal or while processing a ticket—even from the many data sources and diverse data involved in HR. Elevate helps maximize the ROI of ServiceNow, aids in the adoption of the self-service portal, and delivers highly engaging, productive employee experiences. Our latest eBook “Elevate your Employee Experience” will teach how Elevate can:

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Data Silo Unification

Data Silo Unification

Are your employees and customers having to wade through oceans of structured big data and unstructured documents, in other words data silos, to find relevant answers and insights to their questions?

If so, there are several key technologies required to deliver the results your employees and customers need.

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Why you need to choose Elevate for ServiceNow

10 reasons why companies choose Elevate for ServiceNow

Organizations implement ServiceNow for many reasons, whether it’s to get more productivity from IT, provide better customer service, or they are looking to personalize the employee experience.

ServiceNow now can do all these things and more, but for a company to work better for their employees and customers, it can be a tough climb to the top. Elevate for ServiceNow was designed to make that journey a bit easier by enhancing the ServiceNow experience and providing AI-powered answers and insights along the way.

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A Leader in Cognitive Search

Forrester Wave Cognitive Search report named Attivio as a leader

It’s been a good week at Attivio. Along with having Monday off to celebrate Memorial Day, this week Forrester recognized Attivio as a leader in its latest Forrester Wave™ report assessing the Cognitive Search industry. After an evaluation of 12 vendors, Attivio was given the highest possible scores in 14 of the 24 measured criteria, including intent, tuning, tuning tools, prebuilt applications, connectors, scalability, deployment, and customer service. Forrester highlights “Attivio’s cognitive search solution is comprehensive and customizable for the world’s most challenging use cases.”

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Knowledge 19: Attivio’s Week in Vegas

Knowledge 19 Recap

And that’s a wrap, Knowledge 19 is in the books and Attivio was thrilled to be a part of it. With over 20,000 attendees (a mix of ServiceNow customers, prospects, and partners) out in full force it was a week of compelling keynotes, in depth customer stories, and insightful and fun conversations on the expo floor. We all know what happens in Vegas, stays in Vegas, but for Knowledge 19 Attivio is bringing home a full deck of user challenges and pain points we learned during our live Elevate demos and conversations.

As a certified ISV partner and event sponsor, we spent the days showcasing our three certified apps for the ServiceNow platform: Elevate ITSM, CSM and HR; all of which are fully integrated into existing ServiceNow workflows and deliver AI-powered answers and insights to users.

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Do Chatbots Know NLP?

Do Chatbots know NLP

We recently posted a blog titled, What is Natural Language Understanding (NLU) that explained why NLU, a subset of Natural Language Processing (NLP), is getting more attention as businesses look to conversational interfaces (e.g. Alexa) and AI-powered chatbots to handle everything from customer support to sales to filing insurance claims.

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What is Natural Language Understanding?

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What is Natural Language Processing

What is Natural Language Processing

Artificial intelligence provide businesses with novel solutions for a wide variety of problems. AI-powered answers and insights platforms like Attivio help companies draw more relevant and more intelligent insights from their mountains of data by enhancing experiences like enterprise search, customer support, and IT service management (ITSM). Attivio employs natural language processing (NLP) to help users and companies get the most out of these experiences and to make them as user-friendly as possible.

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Machine Learning for Search: Top 8 Reasons

machine learning for search

Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all of your reps.

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What is Enterprise Search?

In this day and age, there are very few questions without answers. They may not always be right answers but even the most well thought out Google query can lead you down a rabbit hole of theories, thoughts, and best guesses that help you craft answers to even the hardest questions like, “What is the meaning of life?”. The power of modern search engines has made the spread of information more equitable and trained us that any question can be answered via search.

But in reality, not all information is created equal, especially in the business world where proprietary knowledge and the free-flow of team- and company-specific information is essential. You can’t just Google, “How many of our orders shipped late last quarter?”

Or can you?

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