As products become commoditized, and the time and cost of innovation lengthens, businesses are relying on their brand and support experiences to become a business differentiator.
But providing an exceptional support experience for customers, and internally for employees, is incredibly tough. To be successful, support organizations must find and apply the right information in order to add efficiency to their business operations, increase employee retention and effectiveness, and improve customer satisfaction. Yet most organizations fall well short of these objectives.
The strength of being in the Boston region lies in the tech community that surrounds us. It doesn’t matter if you’re talking about a large organization like Rapid7, or the two-person startups that populate programs like MassChallenge, TechStars, and Greentown Labs.
That’s why Attivio is taking part of the Grow With Google Startup Weekend event coming up on August 10. In fact, our CEO Stephen Baker will be one of the judges, and Attivio will host another event later this year.
We're excited to share the latest updates and enhancements to the Attivio platform with you today. Version 5.5.1 incorporates updates to existing features and capabilities in the interest of ongoing improvements. There's a little something for everyone in this release!
We’re delighted to announce today that we’ve formed a partnership with MC+A, a Chicago-based search technology innovator and systems integrator.
Not only will MC+A act as a reseller of the Attivio platform, they will assist companies in upgrading from legacy search applications, such as Google Search Appliance (GSA). MC+A’s connector bridge solution simplifies the transition to Attivio’s modern, machine-learning-based platform.
Attivio is pleased to announce its Managed Services offering for Cognitive Search and Insight in the cloud. Now you can have the full power of Attivio without having to buy hardware or manage software. Attivio will handle everything for you. With the Attivio Managed Services for Cognitive Search, you get the complete platform hosted on AWS and managed by Attivio.
Attivio, the leader in cognitive search, is pleased to have been recognized recently by Gartner as a “Visionary” in their inaugural report on “Insight Engines.” The report offers this definition for what an Insight Engine actually does:
"Insight engines apply relevancy methods to describe, discover, organize and analyze data. This allows existing or synthesized information to be delivered proactively or interactively, and in the context of digital workers, customers or constituents at timely business moments."
In the mid twentieth century, author (and librarian) Jorge Luis Borge published a short story called The Library of Babel. The story describes a huge library of many hexagonal rooms, each of which is filled with books. The problem was the books seemed to be nothing but pages of random characters. Readers could make no sense of it.
Many large organizations find themselves in a similar predicament with their digital archives. They have plenty of valuable information. But how to unlock its meaning, relevance, and insight?