Posts from Sue LeClaire

Data Silo Unification

Data Silo Unification

Are your employees and customers having to wade through oceans of structured big data and unstructured documents, in other words data silos, to find relevant answers and insights to their questions?

If so, there are several key technologies required to deliver the results your employees and customers need.

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Knowledge 19: 3 Things We’re Looking Forward To

Knowledge 19

Knowledge 19 is only two weeks away and Attivio will be there!

Knowledge 19 is the annual user conference for ServiceNow® where 20,000+ customers and partners will convene to share how to improve their ServiceNow workflows.

Attivio is a certified ISV partner and an event sponsor. You can find us at booth #425, Tuesday – Thursday May 6-9, on the Expo Floor. We will showcase our three certified apps for the ServiceNow platform. Each solution is fully integrated into a ServiceNow workflow, delivering AI-powered answers and insights into users’ experiences:

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Machine Learning for Search: Top 8 Reasons

machine learning for search

Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all of your reps.

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