Posts from Matt DiCecca

Attivio and Alcor Partner to Enrich Employee and Customer Experiences with AI-Powered Answers and Insights

Attivio Alcor Partnership

We’re excited to announce a new partnership with Alcor Solutions, a leading ServiceNow Implementation partner. Together, the companies will help organizations transform their employee and customer experiences by providing timely and relevant AI-driven answers and recommendations from across the enterprise directly into ServiceNow® solutions, including Enterprise IT Service Management (ITSM) and HR Service Delivery (HRSD).

As a partner, Alcor will be leveraging Attivio’s Elevate™ for ServiceNow applications to further their commitment of delivering transformative solutions to their client base.

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Your ServiceNow Experience Before and After Elevate HR

Elevate HR inforgraphic thumbnail

As with customers, the employees’ experience with your company is a journey and that journey is infused with many HR interactions. Each of those is an opportunity to delight your employees and make their work day a little easier. As an employer, you want to help your employees find the information they need when they need it, from onboarding to benefits, company policies and major life events.

Research has found that, when employees don’t feel empowered with the right information, they are 450% more likely to leave their job. That’s not good!

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A Simple Enhancement to ServiceNow helps Elevate your Employee Experience

Providing an exceptional employee experience should be the goal for any HR team, and in today’s fiercely competitive digital workplace, organizations are looking to AI-powered technologies to help achieve this. If you own ServiceNow® you may be well on your way in your digital transformation journey. Attivio’s Elevate™ HR takes it the extra mile.

Elevate delivers AI-powered answers and insights directly into the ServiceNow HR Service Delivery workflow. This makes it vastly easier for employees and HR staff to find the answers they’re looking for, whether from the ServiceNow self-service portal or while processing a ticket—even from the many data sources and diverse data involved in HR. Elevate helps maximize the ROI of ServiceNow, aids in the adoption of the self-service portal, and delivers highly engaging, productive employee experiences. Our latest eBook “Elevate your Employee Experience” will teach how Elevate can:

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Why you need to choose Elevate for ServiceNow

10 reasons why companies choose Elevate for ServiceNow

Organizations implement ServiceNow for many reasons, whether it’s to get more productivity from IT, provide better customer service, or they are looking to personalize the employee experience.

ServiceNow now can do all these things and more, but for a company to work better for their employees and customers, it can be a tough climb to the top. Elevate for ServiceNow was designed to make that journey a bit easier by enhancing the ServiceNow experience and providing AI-powered answers and insights along the way.

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Knowledge 19: Attivio’s Week in Vegas

Knowledge 19 Recap

And that’s a wrap, Knowledge 19 is in the books and Attivio was thrilled to be a part of it. With over 20,000 attendees (a mix of ServiceNow customers, prospects, and partners) out in full force it was a week of compelling keynotes, in depth customer stories, and insightful and fun conversations on the expo floor. We all know what happens in Vegas, stays in Vegas, but for Knowledge 19 Attivio is bringing home a full deck of user challenges and pain points we learned during our live Elevate demos and conversations.

As a certified ISV partner and event sponsor, we spent the days showcasing our three certified apps for the ServiceNow platform: Elevate ITSM, CSM and HR; all of which are fully integrated into existing ServiceNow workflows and deliver AI-powered answers and insights to users.

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Gartner Magic Quadrant for Insight Engines 2019
Attivio was recognized for our completeness in vision and ability to execute.