Posts from Allyson Barr

Beyond the Chatbot: How AI Can Turn On Your Customer Support

With customer support & service at the forefront of the brand battle, it's no wonder that companies are turning to artificial intelligence (AI) for help. The customer churn caused by poor customer service is $62 billion problem, so finding ways to speed response time is no small matter. 

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[Infographic] Millennials Expect More from Customer Support

By 2020 Millennials are projected to comprise more than half of the modern workforce.

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The AI that Isn't Taking Your Job

One of the biggest fears with the coming world of artificial intelligence and automation is the loss of jobs. It's a logical fear, as automation often brings with it visions of humans becoming part of the machine itself, or worse: those machines taking over for humans. 

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[Infographic] AI-Powered Search for Customer Support

Your customers have multiple channels by which they can seek support for issues, problems, and questions. This could be self-service through an online portal, via social media or online chat, or through more traditional means like phone and email. In recent reports, 70% of consumers prefer to resolve problems and issues via self-service; however, 65% of self-service attempts fail. Self-service is the most cost-effective channel, so companies are looking for means to deflect routine and simple issues from the call center by enabling customers to solve their problems on their own.

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AI Milestone: Happy (belated) Birthday, HAL!

When we conducted our survey of top AI in the movies, we didn't include HAL 9000. You may think it's an oversight, but really it's that HAL is such an icon that it would be almost unfair for any other AI to compete.  

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How Machine Learning Understands Machines

Here in Massachusetts, we find ourselves surrounded by beautiful old mill buildings that act as a constant reminder of how our nation’s history is built on manufacturing. In the early days of the industrial revolution, water powered the mills that produced the products the young nation needed to move forward.  

Even today, with tech companies all around us, we know that machines continue to power the world. They move us from place to place, whether that’s a car, train, airplane, or ship. They provide the power we need and till the soil to provide the food we eat.  

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Putting AI on the Menu

"I'll have the usual." 

You can hear that line in dozens of movies and it's a clear indication that a lead character spends a lot of time at a particular diner. Of course the long-time waitress (and it's almost always a waitress) knows exactly how the main character likes his eggs (and yes, it's often a "him").  

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[Infographic] AI-Powered Search for Life Sciences

Did you know employees in 44% of life sciences companies typically need to draw from 7 or more structured data sources to find answers? And when you add unstructured data to the mix, another 38% also have 7 or more unstructured data repositories where they could find possible answers? That's a lot of data silos to look through, and as much as 36% of an employee's day can be spend looking for information.  

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Financial Services + Attivio: A Recap on Recent Events

Financial services companies comprise a significant portion of the Attivio client base. In fact, 8 of the world's top 10 banks work with us to address a variety of opportunities in risk and compliance, customer support, and knowledge management. Two events held last week focused on the risk and compliance scenarios and how modern, machine-learning based search can help improve investigator productivity, decrease false positives, and protect the brand. 

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Americans: Optimistic on AI, but still a bit nervous

What’s your favorite AI depiction from the movies? 

We put that question to 1520 people recently and it appears that movie goers like to be a bit frightened by their AI, choosing the Terminator as their top AI depiction, followed by Minority Report. 

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