Archive for March 2019

Hackathon to Simplify Customer Success

 

Attivio Hackthon 2019 Winter

Last week we held our second Hackathon. These are always a favorite company event, and it allows us to get creative and build new things (and future products) outside of our day-to-day focus.

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Machine Learning for Search: Top 8 Reasons

machine learning for search

Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all of your reps.

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