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    February 28, 2019

    Elevate for ServiceNow Wins a Stevie Award

    Elevate, our new suite of apps for ServiceNow, was selected as a winner in the annual Stevie Awards for Sales and Customer Service. Elevate took bronze in the New IVR or Web Service Solution category. Despite being new to the market, the judges were impressed by the product and the early progress made by the team. Praise from the judges included:“Customers..
    February 21, 2019

    What is Enterprise Search?

    In this day and age, there are very few questions without answers. They may not always be right answers but even the most well thought out Google query can lead you down a rabbit hole of theories, thoughts, and best guesses that help you craft answers to even the hardest questions like, “What is the meaning of life?”. The power of modern search engines h..
    February 12, 2019

    How Attivio Uses Customer Support Data to Make Customers Happy

    In an omni-channel, fully digitized world, customers have no shortage of options when it comes to choosing goods and services. For businesses, that presents the obvious challenge of determining how to stand out to potential customers. It’s far easier and more cost-effective to retain a customer than it is to obtain a new one, however, what new and recurrin..
    February 7, 2019

    100 Days to 100 Summer

    The countdown is on! Less than 100 days until Attivio moves to its new HQ office in downtown Boston at 100 Summer St.When we announced the move in January, we said our decision to relocate was primarily motivated by two factors: Play a bigger part in Boston’s thriving tech ecosystem and be closer to our biggest clients.Since then, another, somewhat unexpec..
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