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    December 20, 2018

    Gift Yourself a GSA Replacement

    At this point in the holiday season, you’ve probably spent a fair amount of time thinking about, and shopping for others. But what’s a gift you can get yourself that would make your life easier in 2019? Here are three reasons why switching from GSA to Attivio is that gift. 1. Poor search is costing you hours It’s also expensive. People aren’t searchi..
    December 18, 2018

    How to Implement Elite ITSM in Your Organization

    Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system. The “consumerization of..
    December 13, 2018

    3 Reasons Call Deflection Is Crucial for Your Customer Support Efforts

    For some retailers, the holiday season can represent as much as 30 percent of their yearly sales. One of the best ways businesses can capitalize on this connection with customers is in your organization’s customer support operation. According to the Harvard Business Review, “Delighting customers doesn’t build loyalty; reducing their effort—the work t..
    December 4, 2018

    Why Knowledge Management is Crucial for Excellent Customer Support

    The bane of any customer support experience is the absence of knowledge. Whether the inquiring customer doesn’t quite know how to phrase their question or the customer support agent doesn’t immediately know the answer (or isn’t aware the customer inquiry has already been answered) not knowing costs an organization time and money. Forrester has found th..
    Gartner Magic Quadrant for Insight Engines 2019
    Attivio was recognized for our completeness in vision and ability to execute.