Archive for October 2018

[Infographic] Frank, the CS Monster

Meet Frank. He's your average customer support monster. A true mash-up of different systems, platforms and data silos that support reps interact with every day. Even though Frank is a monster, he doesn't have to be scary.

Attivio can help you unify all your sources of data and knowledge into a single, accessible and actionable beauty. 

Happy Halloween!

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Attivio gets involved in the Entrepreneur Games

Tug of war, basketball, Dance Dance Revolution are not usually what we do on a typical Thursday. But last week Attiivians got to be kids for a day and play in the Build Entrepreneur Games - all for a good cause.

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Introducing Elevate: a new way for ServiceNow users to provide Intelligent Answers and Insights across all touchpoints

As products become commoditized, and the time and cost of innovation lengthens, businesses are relying on their brand and support experiences to become a business differentiator.

But providing an exceptional support experience for customers, and internally for employees, is incredibly tough. To be successful, support organizations must find and apply the right information in order to add efficiency to their business operations, increase employee retention and effectiveness, and improve customer satisfaction. Yet most organizations fall well short of these objectives.

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Achieving a 360-Degree View of the Customer at Dreamforce

 

Last week, my colleague Joe and I, along with 170,000 other customers, prospects, partners, and fans, descended upon San Francisco for Dreamforce.

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