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    July 31, 2018

    Solving Customer Issues with Intelligent Answers and Insights

    When it comes to customer support, the entire process is built on a simple idea: when someone communicates a problem, the representative dealing with the case uses their dashboard to review, work, resolve, and close a ticket. This ticket then remains open until the issue is closed, along the way acting as a repository for information about that particular re..
    July 24, 2018

    What is Artificial Intelligence? Making Search Smarter

    What is artificial intelligence (AI)? The concept of AI has been around for so long that most of us have a good high-level understanding of just what artificial intelligence is: it’s the technology that makes it possible for computers to act and react like humans. And most of us also understand that AI is becoming more and more intelligent, and seemingly l..
    July 17, 2018

    How to make the most out of your customer support interactions

    There are plenty of reasons why you want to keep you customers happy: Happy customers make great “brand ambassadors.” The cost of attracting a new customer is higher than retaining an existing one. Today’s social media makes it possible for an unhappy customer to do harm in the marketplace. Etc.  When it comes to keeping your customers happy,..
    July 12, 2018

    Artificial Intelligence is Revolutionizing Life Sciences

    Although artificial intelligence (AI) draws a lot of attention in the consumer engagement space, it’s also poised to make a dramatic impact in life sciences. AI for life sciences is becoming particularly relevant due to several trends that are converging and bring new challenges and opportunities for which AI technologies are ideally suited. These trends i..
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