Archive for April 2018

[Infographic] AI-Powered Search for Customer Support

Your customers have multiple channels by which they can seek support for issues, problems, and questions. This could be self-service through an online portal, via social media or online chat, or through more traditional means like phone and email. In recent reports, 70% of consumers prefer to resolve problems and issues via self-service; however, 65% of self-service attempts fail. Self-service is the most cost-effective channel, so companies are looking for means to deflect routine and simple issues from the call center by enabling customers to solve their problems on their own.

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Attivio Product News: Version 5.5.1 Available Today!

 

We're excited to share the latest updates and enhancements to the Attivio platform with you today. Version 5.5.1 incorporates updates to existing features and capabilities in the interest of ongoing improvements. There's a little something for everyone in this release! 

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AI Milestone: Happy (belated) Birthday, HAL!

When we conducted our survey of top AI in the movies, we didn't include HAL 9000. You may think it's an oversight, but really it's that HAL is such an icon that it would be almost unfair for any other AI to compete.  

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How Machine Learning Understands Machines

Here in Massachusetts, we find ourselves surrounded by beautiful old mill buildings that act as a constant reminder of how our nation’s history is built on manufacturing. In the early days of the industrial revolution, water powered the mills that produced the products the young nation needed to move forward.  

Even today, with tech companies all around us, we know that machines continue to power the world. They move us from place to place, whether that’s a car, train, airplane, or ship. They provide the power we need and till the soil to provide the food we eat.  

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