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    April 26, 2018

    [Infographic] AI-Powered Search for Customer Support

    Your customers have multiple channels by which they can seek support for issues, problems, and questions. This could be self-service through an online portal, via social media or online chat, or through more traditional means like phone and email. In recent reports, 70% of consumers prefer to resolve problems and issues via self-service; however, 65% of self..
    April 16, 2018

    Attivio Product News: Version 5.5.1 Offering Better Text Extraction

     We're excited to share the latest updates and enhancements to the Attivio platform with you today. Version 5.5.1 incorporates updates to existing features (like text extraction) and capabilities in the interest of ongoing improvements. There's a little something for everyone in this release! SDK ImprovementsFirst, we've updated our SDK to incorpor..
    April 9, 2018

    AI Milestone: Happy (belated) Birthday, HAL!

    When we conducted our survey of top AI in the movies, we didn't include HAL 9000. You may think it's an oversight, but really it's that HAL is such an icon that it would be almost unfair for any other AI to compete.  HAL's legacy is more than just as a movie icon, but one that influenced technology, and our reaction to it, since 2001: A Space Odyssey de..
    April 3, 2018

    How Machine Learning Understands Machines

    Here in Massachusetts, we find ourselves surrounded by beautiful old mill buildings that act as a constant reminder of how our nation’s history is built on manufacturing. In the early days of the industrial revolution, water powered the mills that produced the products the young nation needed to move forward.  Even today, with tech companies all ..
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