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    February 26, 2018

    New Features Give Administrators Insights into Query, Content, and User Analytics

    Many roles in today’s enterprises are metrics-driven and metrics-motivated. The search architects and search platform administrators we work with are no different; they’re hungry for feedback and insights about how users are searching (user analytics) and what content is performing best.  With Attivio’s new Search Analytics capabilities (available..
    February 20, 2018

    The Rise of AI Patents

    Artificial Intelligence (AI) is no longer just hype; it’s the reality for thousands of businesses and millions of consumers. At least, that’s what we conclude when we see stories like this one from Enterprise Tech that dives into the data of patents. According to the article, IFI looked into AI patents and “estimates the patent cate..
    February 13, 2018

    How AI-Powered Search Drives Better Customer Support

    Most customers don’t like calling customer support. It takes too long to get the answers they want, and they walk away feeling exasperated. Many organizations find themselves frustrated with their customer support experience as well. They know they need to provide a better, seamless experience for their customers, but they are challenged with information s..
    February 6, 2018

    The Role of AI in B2B Sales Success

    A lot of the big, flashy work in Artificial Intelligence (AI) happens in the B2C world. You can’t go a few hours without reading another story of how AI is working on huge problems with huge datasets. But in a recent article in Harvard Business Review, authors Thomas Davenport and Stephan Kudyba point to the role that artificial intelligence tools can..
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