Many roles in today’s enterprises are metrics-driven and metrics-motivated. The search architects and search platform administrators we work with are no different; they’re hungry for feedback and insights about how users are searching and what content is performing best. With Attivio’s new Search Analytics capabilities (available today), we give search architects the information they desire, in real-time and right at their fingertips.
We polled the attendees for the KMWorld webinar, The Case for Intelligent Search in Today's Enterprise, about their experience of search in their organizations, and more than half (56.5%) said they’d rate it a 1 or 2 out of 5, where five was the greatest experience. Only 13% rated their work-related search experiences 4 or 5.
Most customers don’t like calling customer support. It takes too long to get the answers they want, and they walk away feeling exasperated. Many organizations find themselves frustrated with their customer support experience as well. They know they need to provide a better, seamless experience for their customers, but they are challenged with information silos, an incomplete view of the customer, and a support team that has to hunt and peck to find the right information.