Archive for February 2018

New Features Give Administrators Insights into Query, Content, and User Analytics

Many roles in today’s enterprises are metrics-driven and metrics-motivated. The search architects and search platform administrators we work with are no different; they’re hungry for feedback and insights about how users are searching and what content is performing best.  With Attivio’s new Search Analytics capabilities (available today), we give search architects the information they desire, in real-time and right at their fingertips.

Read more

Webinar Recap: The Case for Intelligent Search in the Enterprise

We polled the attendees for the KMWorld webinar, The Case for Intelligent Search in Today's Enterprise, about their experience of search in their organizations, and more than half (56.5%) said they’d rate it a 1 or 2 out of 5, where five was the greatest experience.  Only 13% rated their work-related search experiences 4 or 5.

Read more

The Rise of AI Patents

Artificial Intelligence (AI) is no longer just hype; it’s the reality for thousands of businesses and millions of consumers.

Read more

How AI-Powered Search Drives Better Customer Support

Most customers don’t like calling customer support. It takes too long to get the answers they want, and they walk away feeling exasperated. Many organizations find themselves frustrated with their customer support experience as well. They know they need to provide a better, seamless experience for their customers, but they are challenged with information silos, an incomplete view of the customer, and a support team that has to hunt and peck to find the right information.

Read more

The Role of AI in B2B Sales Success

A lot of the big, flashy work in Artificial Intelligence (AI) happens in the B2C world. You can’t go a few hours without reading another story of how AI is working on huge problems with huge datasets. 

But in a recent article in Harvard Business Review, authors Thomas Davenport and Stephan Kudyba point to the role that artificial intelligence tools can play in B2B success. 

Read more

Subscribe to the Blog

Tweet This

Cognitive Search & Insight Blog