We used to think of knowledge workers as a few librarian-like employees responsible for managing all kinds of information. But information has become like currency: the more you have, the more you can do with it. And that means everyone has the potential to leverage information to perform their jobs better and increase the quality – and speed - of their decisions.
At the 2107 Sohn Conference, Social Capital CEO and founder Chamath Palihapitiya declared, “Watson is a joke, just to be completely honest.” Of course, this quote got a lot of play. But another quote from the same interview is actually more revealing about why so many cognitive computing initiatives eventually circle the drain — and why they take so many resources with them.
The ability to search for information and find what you need is a critical knowledge management capability for any enterprise. But too often, search is limited to a quick keyword search and a set of links that leave you trying to figure out what you need.