October 31, 2017

    Creating a 360 Customer View for Financial Services

    Customers often interact with brands across various media and channels. From the customer’s point of view, they’re interacting with a single brand, but inside the company, all that information is often scattered in different databases making it extremely difficult to create a 360 customer view. Nowhere is this more important than the financial servi..
    October 27, 2017

    How AI Modernizes the Corporate Intranet

    The corporate intranet remains the lifeblood of any major enterprise. Over the last decade it has emerged as a key location for ideas, documents and collaboration. But for many it can also be a frustrating morass of information that remains difficult to find, forcing people to rely on email or instant messages to trade..
    October 25, 2017

    Harness the Potential of AI for Therapeutic Innovation in Life Sciences

    As we’ve explained in many blogs and 5-minute guides, a cognitive search platform should combine AI technologies such as natural language processing, machine learning, and knowledge graphing to deliver a contextualized search and discovery experience without compromising security. Those technologies can turn ordinary search into something much more po..
    October 24, 2017

    Making Digital Transformation More Than a Buzz Phrase

    My last post on cognitive computing was a backgrounder, and it stated the importance of search to any cognitive computing initiative. So, how does cognitive computing powered by search lead to digital transformation? In fact, just what is digital transformation?It is, no doubt, an overused phrase. But it captures something very real that’s occurring not on..
    October 19, 2017

    Connecting People and Information: The National Instruments Story

    Looking for a search solution that could power their e-commerce, Intranet, and CRM experiences, National Instruments wanted to optimize the online shopping experience and foster collaboration and engagement across the workforce.National Instruments is among the innovators that put search at the core of its systems, including digital commerce, the website, in..
    October 17, 2017

    Use Cases for Natural Language Processing, Machine Learning, Cognitive Search

    *** This event has occurred; to access the recorded webinar about cognitive search, please visit: ***Today’s business users don’t search for documents that may have the information they seek buried within, instead they ask their systems for answers. This shift in attitude is a key driver behind ..
    October 13, 2017

    Cognitive Computing: The Myth and the Reality

    When IBM Watson burst on the scene a few years ago by famously winning Jeopardy! people swooned. Here was a machine that seemed to live up to the promise of a science fiction future. IBM purported to show us all an artificial intelligence (AI) that could understand human language, sift through massive amounts of data, and provide answers to questions.From a ..
    October 11, 2017

    Cognitive Search Supports Life Sciences Innovation

    When life sciences companies develop new drug therapies or biomedical interventions, what typically attracts the most attention is news about the success or failure of clinical trials. But a lot of work goes on behind the scenes before these efforts ever reach the clinical trial stage. In fact, as life sciences companies decide what promising therapies shoul..
    October 10, 2017

    3 Ways to Deliver a Great Customer Support Experience

    When you think about customer support, you tend to think about cost savings for the company. But how often do you think about customer experience?For too many companies, a focus on customer experience ends when the customer is won. The reality is, it’s only the beginning. If the experience you deliver your customers is poor, they will leave you. And it’s..


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