100 Days to 100 Summer

Bunch of suitcases for moving

The countdown is on! Less than 100 days until Attivio moves to its new HQ office in downtown Boston at 100 Summer St.

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Test Our ROI Calculator for Call Deflection and Agent Assist

A former boss of mine used to say there were only three reasons customers buy enterprise software – they do it to [a] make money [b] save money [c] stay out of jail. The tenets of value, if you will. At Attivio, value is our focal point – all day, every day. Today, I’m going to focus on how Attivio helps make and save money for our support customers, first from 30,000 feet, and then through a specific example with a recent prospect.

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Why Machine Learning Is So Important In Search

We’ve been hearing about Artificial Intelligence for years now – enough so that even the most casual AI watcher has a high-level understanding of what AI is: the art and science of getting computers to act and respond just like humans do. Casual AI watchers are also likely to recognize that AI is getting smarter - less artificial and more intelligent - by the day. In part, that’s thanks to machine learning, an AI technique that helps AI become more intelligent by learning over time, on its own, without having to be programmed.

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Gift Yourself a GSA Replacement

At this point in the holiday season, you’ve probably spent a fair amount of time thinking about, and shopping for others. But what’s a gift you can get yourself that would make your life easier in 2019? Here are three reasons why switching from GSA to Attivio is that gift.

1. Poor search is costing you hours It’s also expensive.

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How to Implement Elite ITSM in Your Organization

Last week we looked at three reasons why call deflection is vital for your customer support efforts. While it may not always be correct to think of your employees as customers, when it comes to internal support and ITSM, it’s reasonable to draw a parallel between your customer support organization and your internal support system.

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