Startup Weekend Gets a Push from Attivio

The strength of being in the Boston region lies in the tech community that surrounds us. It doesn’t matter if you’re talking about a large organization like Rapid7, or the two-person startups that populate programs like MassChallenge, TechStars, and Greentown Labs. 

That’s why Attivio is taking part of the Grow With Google Startup Weekend event coming up on August 10. In fact, our CEO Stephen Baker will be one of the judges, and Attivio will host another event later this year.  

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Solving Customer Issues with Intelligent Answers and Insights

When it comes to customer support, the entire process is built on a simple idea: when someone communicates a problem, the representative dealing with the case uses their dashboard to review, work, resolve, and close a ticket. This ticket then remains open until the issue is closed, along the way acting as a repository for information about that particular request or problem. 

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What makes search so intelligent?

The concept of AI has been around for so long that most of us have a good high-level understanding of just what artificial intelligence is: it’s the technology that makes it possible for computers to act and react like humans. And most of us also understand that AI is becoming more and more intelligent, and seemingly less and less artificial. Yesterday, it was Amazon suggesting books we might like. Today it’s Alexa answering our trivia questions and turning the thermostat down. Tomorrow it will be driverless Ubers finding the quickest way to get us to wherever we need to go. 

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How to make the most out of your customer support interactions

There are plenty of reasons why you want to keep you customers happy: Happy customers make great “brand ambassadors.” The cost of attracting a new customer is higher than retaining an existing one. Today’s social media makes it possible for an unhappy customer to do harm in the marketplace. Etc. 

 

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Artificial Intelligence is Revolutionizing Life Sciences

Although artificial intelligence (AI) draws a lot of attention in the consumer engagement space, it’s also poised to make a dramatic impact in life sciences. 

Several trends are converging in life sciences that bring new challenges and opportunities for which AI technologies are ideally suited. These trends include precision medicine, improved treatment safety and efficacy evaluations, the increasing complexity of scientific questions, and the explosion of data from wearable and implantable devices.

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How Customer Experience will Save Your Brand

In a world in which anyone can order any product at any time with just the click of a mouse, the once dominant differentiators of price and product are quickly disappearing. In fact, it’s predicted that in just two years, customer experience will become the key competitive advantage for any organization, no matter the product or service.

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Attivio takes on the J.P. Morgan Corporate Challenge

On Thursday evening, 10 Attivio employees will be representing the company in the J.P. Morgan Corporate Challenge in Boston.

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The Broken Promises of Federated Search

Some time ago, people looking for answers to solve business problems realized that the information they sought resided in different places. It could have been in a file system, on an intranet, on the web, or in a proprietary database associated with a specific line-of-business application. What could be done to make sure employees and customers had a way to search once and get answers back from any source?

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Attivio Hackathon Commences Today!

From now through the rest of the week, a significant portion of the Attivio team will be engaged in a hackathon and we can’t wait to see the outcome! 

The task is aggressive - to use our platform to create a customer support application that: 

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Join Attivo at Boston TechJam 2018

It’s great to be in tech in Boston. With great schools developing talent and an ecosystem dedicated to supporting tech growth and success, the scene thrives.

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