Hackathon to Simplify Customer Success

 

Attivio Hackthon 2019 Winter

Last week we held our second Hackathon. These are always a favorite company event, and it allows us to get creative and build new things (and future products) outside of our day-to-day focus.

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Machine Learning for Search: Top 8 Reasons

machine learning for search

Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all of your reps.

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100 Days to 100 Summer

Bunch of suitcases for moving

The countdown is on! Less than 100 days until Attivio moves to its new HQ office in downtown Boston at 100 Summer St.

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Test Our ROI Calculator for Call Deflection and Agent Assist

A former boss of mine used to say there were only three reasons customers buy enterprise software – they do it to [a] make money [b] save money [c] stay out of jail. The tenets of value, if you will. At Attivio, value is our focal point – all day, every day. Today, I’m going to focus on how Attivio helps make and save money for our support customers, first from 30,000 feet, and then through a specific example with a recent prospect.

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