Using machine learning in customer support equates to taking your most experienced rep – someone with years of experience responding to customer questions – and making her/him exponentially faster. Taken a step further, machine learning allows you to replicate their expertise and newfound proficiency amongst all of your reps.
A former boss of mine used to say there were only three reasons customers buy enterprise software – they do it to [a] make money [b] save money [c] stay out of jail. The tenets of value, if you will. At Attivio, value is our focal point – all day, every day. Today, I’m going to focus on how Attivio helps make and save money for our support customers, first from 30,000 feet, and then through a specific example with a recent prospect.