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Crush your NPS
Drive Customer and Employee Satisfaction with Intelligent Answers & Insights
Improve Deflection Rates
Enrich Every Touchpoint
No matter where your customers or employees need to find an answer, Attivio fits seamlessly into their workflows
Empower users to solve issues on their own with the ability to effortlessly research and find resolutions on your web portal. Unify the relevant sources of knowledge across your organization and use machine learning to continuously refine which answer best fits users’ inquiries.
Reduce the number of inbound tickets to your call center by intelligently resolving issues at the point of ticket submission. NLP understands the intent of the user’s issue as they type and finds the most appropriate answer across your corpus of resolutions.
Give your agents the boost they need to find answers to questions during a live chat session. Attivio understands the intent and sentiment of your user’s dialog, and can quickly surface relevant resolutions, wherever they reside within your organization.
Whether responding to email / web tickets or troubleshooting over the phone, optimize agent workflow with relevant case-specific content and recommendations, quickly and effortlessly. Attivio uses NLP and machine learning to interpret cases and surface the best resolution from previous tickets and other sources of knowledge.
Get immediate insight into every interaction and touchpoint with Attivio’s aggregated insights. Identify gaps in your knowledge exist and quickly fill them. See which sources & answers provide the highest resolution rates. Understand how channel volumes and resolution rates evolve over time as your self-service options improve.
Intelligent Answers & Insights
Attivio's platform drives customer & employee satisfaction
Identify and anticipate gaps in your users’ experience & corporate knowledge that can be immediately actioned
Expert Knowledge Application
Make everyone an expert by capturing insight from every interaction to maintain an always-right knowledge index
Apply machine learning to recommend actions and resolutions to customer and employee challenges
Trust Attivio's enterprise-grade platform to deliver relevant answers and resolutions to your customers and employees every time.
Unified Data & Analytics
Unite all the information across your enterprise, no matter where it’s stored, from Sharepoint to ServiceNow, Google Drive to shared drive, and beyond. Over 75 connectors and 600 file types to choose from. Omni-channel analytics give you insights into user behavior and content usage & impact.
Your business isn’t static so why should your knowledge bases be? Keep pace with evolving questions, resolutions, and answers with Attivio’s built-in machine learning. It understands natural language questions, learns from and adapts to user behavior, and delivers smarter, more relevant answers over time.
Whether you’re serving up answers on a self-service portal or within an existing application, Attivio gives you the power to bring content and resolutions into the context your end-users frequent and are most comfortable with. Open Source UI toolkit and robust APIs let you integrate Attivio’s Intelligent Answers virtually anywhere.
Once viewed as a non-revenue generating expense, more and more companies are realizing the impact good customer support has on their bottom line. Busi..Read the full blog post